IT Helpdesk Client Support - Associate
About The Position
We are seeking a skilled and customer-focused IT Support Technician to provide frontline technical support in an onsite environment. This role is ideal for professionals who enjoy diagnosing technical issues, resolving user concerns, and maintaining reliable workstation performance across a networked environment. You will play a critical role in ensuring end users receive timely and effective support for hardware, software, and networking issues. The ideal candidate brings a blend of technical troubleshooting ability, strong communication skills, and a service-oriented mindset.
Requirements
- 1 to 3 years of related technical support experience, or equivalent combination of education and experience
- 1 to 3 years of customer service experience
- Strong troubleshooting skills across hardware, software, and networking environments
- Very strong working knowledge of Microsoft Office applications
- Excellent written and verbal communication skills
- Ability to work effectively in a team environment
- Flexible and adaptable to varying support needs
Nice To Haves
- 1 to 3 years of hands-on technical support experience
- Experience troubleshooting desktop, notebook, and printer issues
- Exposure to network connectivity troubleshooting
Responsibilities
- Identify, manage, escalate, and resolve technical issues in a timely manner
- Install and configure software, print drivers, and system utilities for workstations and network environments
- Troubleshoot desktop, laptop, printer, and networking issues
- Diagnose and resolve application-related problems
- Provide basic technical support to internal clients
- Monitor installed systems, identify performance concerns, and implement corrective actions
- Document support tickets and resolutions accurately
- Collaborate with team members to ensure seamless service delivery
- Maintain flexibility to support operational needs across scheduled shifts
Benefits
- MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage
- Life and disability insurance
- Additional voluntary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
