IT Helpdesk Technician

N2 Solutions • Saint Charles, MO

14d • $50,000 - $60,000 • Hybrid

About The Position

As a IT Helpdesk Technician, you will play a crucial part in ensuring our clients receive exceptional technical support and solutions, contributing to our mission of delivering peace of mind through technology and service excellence.

Requirements

• Proven experience in technical support or help desk roles
• Strong knowledge of software troubleshooting and computer management
• Familiarity with IT support processes and desktop support tasks
• Excellent communication skills and customer service orientation
• Ability to work collaboratively in a team environment
• IT Support 1 year (Required)

Nice To Haves

• Experience with network administration is a plus
• Relevant certifications (e.g., CompTIA A+, ITIL) are preferred but not mandatory
• Switching, Routing and Firewall: 1 year (Preferred)

Responsibilities

• Monitor remote monitoring and management systems alerts and notifications, and respond accordingly through service tickets
• Provide technical support service to clients; troubleshoot and resolve software issues/Windows issues
• New computer set-ups, UPS installation, printer issues and installs, software installs, AP installs
• Perform project-based work such as network infrastructure or server hardware/software upgrades/migrations
• Create network documentation and procedural documentation for internal and client audiences
• Develop good working relationships with clients and team members
• Effectively communicate technical & business concepts to clients on all levels
• Work with minimum of direct supervision or guidance from others
• Act in the capacity of a project coordinator; keeping the client informed of your current work status, coordinate with the client any downtime, and keeping the project manager and client informed of schedule and scope changes
• Remain up to date regarding relevant technology issues and advances

Benefits

• Competitive compensation in the annual range of $50K - $60K, depending on experience
• Health, dental, and vision insurance
• Paid time off and flexible work arrangements
• Opportunities for professional development and career growth
• A collaborative and dynamic work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed