IT Infrastructure - Associate Helpdesk Analyst

Chromalloy • Oldsmar, FL

1d

About The Position

The Associate Helpdesk Analyst reports to the Regional IT Manager – East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development of resources. Providing these services in an effective and efficient manner ensures maximum access to and implementation of technology services and resources.

Requirements

• Associate degree or equivalent from two-year college or technical school with a minimum 5+ years related experience and/or training, with at least 3 years of experience with Microsoft Active Directory Services; OR a bachelor’s degree in Computer Science, MIS, IT or related field with a minimum of 2+ years of related experience, with at least 1 year of experience with Microsoft Active Directory Services.
• Desktop/Laptop: Antivirus, Basic Troubleshooting, Firmware Upgrades, Imaging
• Microsoft Stack: Active Directory, Office 365, Powershell, Windows, Exchange, Entra ID
• Security Applications: Duo, Imprivata, Envoy, Delinea, BigFix, Crowdstrike
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to read, analyze, and interpret blueprints, customer specifications, general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Nice To Haves

• Experience with Microsoft Active Directory, Microsoft Exchange, and VMWare preferred.

Responsibilities

• Provide technical assistance and support related to computer systems, software, and hardware
• Administer primary the Microsoft stack including Windows
• Maintain documentation of technical maintenance procedures
• Maintain daily performance of computer systems
• Maintain, install and troubleshoot network components and peripherals; copiers, printers, workstation terminals, VOIP phones
• Determine users’ technical needs and provide them with appropriate solutions
• Assist in the support of VMware environment
• Maintain network user accounts through Microsoft O365
• Resolve help desk tickets as assigned; Freshservice Helpdesk

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree