IT Infrastructure Engineer II

ShipMonk•Fort Worth, TX

6h•Onsite

About The Position

ShipMonk is seeking a hands-on IT Infrastructure Engineer to design, deploy, and support network infrastructure across our fulfillment centers and offices. This is an active, field-driven role, not a management position. The ideal candidate thrives in fast-paced warehouse environments, understands operational urgency, and takes pride in building clean, resilient infrastructure from the ground up. This role is critical to enabling warehouse operations, scanner reliability, automation, and uptime across a growing 3PL environment.

Requirements

Strong understanding of network fundamentals (TCP/IP, VLANs, routing, ports, firewalls)
Deep familiarity with Ubiquiti ecosystem
Experience with MDF/IDF design, rack builds, and structured cabling
Knowledge of power redundancy, UPS, RPS, and environmental considerations
Ability to independently execute physical installs in warehouse environments
Solid grasp of network security basics and access control concepts
Comfortable working across Linux/Mac/Windows networking environments
Highly organized with strong documentation habits
Sense of urgency and ability to prioritize operational impact
Clear, professional communication with IT and Operations teams
Self-starter mentality — sees problems and fixes them
Willingness to be onsite and hands-on when the business needs it
Bachelor’s degree in Information Technology, Network Engineering, Computer Science, or related field required
Equivalent professional experience may be considered

Nice To Haves

Ubiquiti (URSCA or equivalent)
CompTIA Network+
Cisco CCNA
CWNA / CWDP (wireless)
Ongoing certification and training encouraged

Responsibilities

Design, build, and support MDF and IDF rooms from scratch, including rack layout, power planning, grounding, labeling, and documentation
Deploy and maintain Ubiquiti infrastructure (switches, APs, gateways, UPS, RPS, cameras)
Perform structured cabling (Cat6/Cat6A), including cable routing, termination, testing, and cleanup
Safely operate scissor lifts to install APs, cameras, and cabling at height
Design and review network layouts, floor plans, and infrastructure diagrams
Conduct Wi-Fi heatmaps and coverage analysis (Ekahau or equivalent)
Implement network redundancy, power failover, and resiliency best practices
Configure VLANs, routing, firewall rules, VPNs, and basic network security controls
Troubleshoot network issues across OSI Layers 1–7
Travel to fulfillment centers to support launches, expansions, and remediation work
Create and maintain clear documentation (network diagrams, runbooks, standards)
Coach and support junior IT staff through hands-on guidance and knowledge sharing