IT Infrastructure Intern

ASCO•Alexandria, VA

1d•Onsite

About The Position

Are you interested in making a world of difference in cancer care? Cancer strikes more than 10 million people worldwide each year. As the leading medical society representing doctors who care for people with cancer, the American Society of Clinical Oncology (ASCO) is committed to conquering cancer through research, education, and promotion of the highest quality care. Internship Overview: ASCO is a flexible, high-performance membership organization where employees collaborate to support our mission through evidence, care, and impact. Together with Conquer Cancer, the ASCO Foundation, we foster a culture that prioritizes customer-centricity, emphasizes teamwork, and commits to quality. Our culture, ASCO Works – Our Way of Working, has long enabled workplace flexibility and embraced technology to help us achieve balance. This is an Alexandria, VA based internship. To learn what it’s like to work at ASCO, click here. Who we are looking for: ASCO’s Information Technology Department is in search of a highly-motivated and customer solutions-focused Technical Infrastructure Intern. The intern will gain valuable insights into how organizations navigate the Information Technology (IT) environment and create solutions for client challenges. This internship focuses on enhancing the understanding of IT infrastructure, installation development planning, project support, and the operation of IT environment solutions. This hands-on experience will contribute to the intern’s professional growth and knowledge in the dynamic field of technical infrastructure.

Requirements

Currently enrolled in an undergraduate BA/BS degree program, or graduate program, or recently graduated from a 4-year degree program. Candidates must be at least a junior or entering their junior year of college at the start of the internship.
Excellent customer service and analytical skills
Knowledge of Mobile and Personal Computer hardware, software, and network connectivity
Ability to responsibly and effectively adapt AI in daily activities for efficiency
Strong interpersonal and communication skills
Ability to work in a fast-paced, team-oriented environment with flexibility to adapt to changing needs
Solid organizational and time management skills and attention to detail
Excellent customer service skills and professionalism
Willingness to enhance skills

Nice To Haves

experience with a service desk ticketing system and/or Jira is a plus
Experience with the Microsoft Office Suite (365 preferred)

Responsibilities

Support the organization by assisting in responding to service desk tickets
Assist with continuing the development of the Service Desk’s Solution (FAQs)
Develop and document processes for the Zoom Contact Center
Learn IT infrastructure and installation development planning and operation of IT environment solutions
Provide telephone support to local and remote users
Provide support for computer peripherals and printers
Work with business users to develop efficient solutions to recurring IT issues
Support initiatives related to the Infrastructure team
Provide onsite, physical IT support to business users
Maintain onsite conference room, videoconferencing equipment, printers, and copiers
Support MS Office and 365 tools