IT Infrastructure Intern

Fortune Brands • Butler, IN

4d

About The Position

The IT Intern – Infrastructure supports the Information Technology department by assisting the Global Infrastructure team in providing first-level technical support for Fortune Brands Innovations employees through our help desk relating to various hardware, software, and operational issues. This position will get exposure to all areas of the business and many areas of Information Technology.

Requirements

• Pursuing a bachelor’s degree in computer science, management information systems or related field, ideally in junior standing.
• Grade Point of 3.0 or higher.
• Year-round availability (summer up to 40 hours/week).
• Strong organizational skills with attention to detail.
• High energy, confident, and effective communicator in both written and verbal communications.
• Strong knowledge of Microsoft Office products including: Outlook, Word, Excel, and PowerPoint.
• Strong knowledge of Microsoft Windows 11 operating systems.
• Must be a highly motivated individual that proactively seeks solutions independently and has a strong focus on customer service.

Nice To Haves

• Experience building computers, installing operating systems, and working with desktop operating system a plus.

Responsibilities

• Assists with help desk operations by providing hardware and software problem identification through the use of Microsoft Teams and e-mail to Fortune Brands Innovations employees; responds to both repair and service requests through timely communication, frequent follow-up and detailed documentation.
• Maintains customer service by providing first-level hardware and software support as instructed by Infrastructure members.
• Ensures efficient and accurate handling of the user’s issues sent into the Information Technology department by utilizing internal tracking system to understand, specify, detail and document the nature of each requestor’s issues.
• Use problem solving skills to identify ways to resolve the customer’s issues. This will require review of internal documentation and information obtained via the internet.
• Contributes to project work assigned to the Infrastructure team by completing a variety of assigned project tasks and duties with accuracy and timeliness.
• Assists with the deployment of new laptops and workstations as well as device upgrades.
• Troubleshoot networking issues (LAN/WAN, wireless) with team members.
• Provide technical support to users including network connectivity, VPN and remote desktop.
• Create, modify, and remove Active Directory & Office 365 accounts.
• Aid in creating system documentation and inventory information.

Benefits

• Fortune Brands believes in fair and equitable pay.
• A reasonable estimate of the base salary range for this role is Hiring Pay Range: $33,300 USD - $45,760 USD.
• In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.
• At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs.
• This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more.
• We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.

What This Job Offers

• Career Level: Intern