IT Infrastructure Manager (Hybrid Work Schedule)

Quorum Software•Houston, TX

15h•Hybrid

About The Position

Quorum Software is seeking a Global IT infrastructure manager to oversee the architecture and operations of our technology infrastructures, including data centers, networks, servers, monitoring, and software. In this critical role, you will ensure optimal performance, scalability, and security while leading a team of skilled professionals and contributing to strategic decision-making. This position requires effective collaboration with global teams across different regions and time zones.

Requirements

Bachelor’s degree in computer science or related field.
Relevant certifications (e.g., Microsoft, RHEL, Azure, Okta) are beneficial.
Minimum 10+ years of IT infrastructure and operations experience, with 5-7 years in a leadership role.
Strong experience with Windows & Linux OS, VMware, Hyper-V, including deployment, management, and troubleshooting
Experience with asset management, IT security, and systems hardening.
Proven experience in managing SSO configurations, MDM and automation processes
Willingness and ability to be hands-on, working closely with the team on technical tasks and providing direct support
Proven track record of managing global teams, developing talent, and creating high-performing teams
Stay updated on industry trends and assess their applicability to the organization.
Excellent leadership, team management, and interpersonal skills
Experience with vendor management, procurement, inventory management
The ideal candidate will convey critical thinking skills and the ability to work alongside a team effectively.

Nice To Haves

Familiarity with DevOps practices and Continuous Integration/Continuous Deployment (CI/CD) pipelines.
Experience with scripting languages such as Python, Ansible, or PowerShell.

Responsibilities

Oversee the global IT infrastructure team
Lead and manage a team of IT professionals, with a focus on quality, metrics and effective communication within the team and with other departments
Lead the design, deployment, and maintenance of Quorum’s infrastructure and systems to ensure scalability, performance, and cost-efficiency.
Manage and maintain network infrastructure, including configuration, monitoring, and troubleshooting of Cisco and Meraki switches, as well as FortiGate firewalls.
Implement and manage ZTNA (Zero Trust Network Access) solutions to ensure secure and controlled access to company resources.
Oversee the administration and configuration of OKTA and Azure managing user access, permissions, and SSO integration for applications.
Administer Intune to manage and secure company devices, implementing policies, applications, and configurations for endpoint management.
Oversee team activities for Intune configuration, including device enrollment, policy updates, and compliance monitoring.
Oversee Jamf administration for Apple device management, ensuring compliance with company policies and efficient deployment of software and security configurations.
Coordinate or lead projects of moderate technical complexity ensuring timely delivery and alignment with company goals
Ensure data security, integrity, and compliance with industry standards to protect sensitive data
Provide top-tier support for all IT-related issues, ensuring quick resolution and minimal downtime
Be actively involved in hands-on tasks related to infrastructure and IT service desk escalations, providing technical guidance and troubleshooting support when necessary
Create and maintain IT documentation, including system configurations, standard operating procedures, and troubleshooting guides
Oversee and track IT assets, including hardware and software licenses.
Identify opportunities for process improvement and propose innovative solutions to streamline workflows and enhance system performance
Implement monitoring tools and metrics to track infrastructure performance.