IT Infrastructure Specialist

7-Eleven•Irving, TX

About The Position

Job Summary: The Deskside Support Technician is responsible for providing advanced technical support for Windows and Macintosh desktops and laptops, ensuring reliable endpoint computing services for internal users. This role troubleshoots and resolves hardware, software, and connectivity issues from the network drop to the end-user device, excluding security patching and update management. As proud founders of the world’s first convenience store, 7‑Eleven’s top priority has always been to give customers the most convenient experience possible to consistently meet their needs. 7‑Eleven aims to be a one-stop shop for consumers – a place people can always rely on to deliver what they want, when, where and how they want it. This goal continues to shape 7‑Eleven’s ethos, driving 7‑Eleven’s expansion into operating Speedway®, Stripes®, Laredo Taco Company® and Raise the Roost® Chicken and Biscuits, with locations, as well as proprietary products and services including 7NOW®, 7Rewards®, Speedy Rewards® and 7‑Eleven Fleet™, throughout the U.S.

Requirements

Bachelor’s Degree (4-Year Degree)
4+ years Relevant Experience
CompTIA A+ Certification
Network+ Certification (or equivalent education and experience)
Proficiency with support software such as SharePoint, Microsoft 365 and other Microsoft applications as well as portfolio of software applications.
Exceptionally strong analytical and problem-solving abilities.

Nice To Haves

ITIL, Cisco and Microsoft product certifications are a plus.
OS and software deployment experience.
JAMF and Intune experience

Responsibilities

Provide front-line and Tier 2 technical support for Windows and macOS desktops and laptops, resolving hardware, software, and connectivity issues.
Deliver in-person deskside support to internal users, diagnosing and resolving technical problems quickly to minimize downtime.
Provide mobile device support for smartphones and tablets (iOS and Android), including setup, configuration, troubleshooting, and connectivity issues.
Deliver White Glove support for senior leaders and executives, ensuring priority response, proactive assistance, and a high-touch support experience.
Troubleshoot and support VPN connectivity, remote access issues, and secure access to corporate resources.
Support Microsoft 365 (O365) applications including Outlook, Teams, OneDrive, SharePoint, and related collaboration tools.
Perform network troubleshooting from the network drop to the endpoint device, including LAN connectivity, Wi-Fi issues, and basic network diagnostics.
Install, configure, and maintain desktops, laptops, peripherals, and endpoint devices, including monitors, docking stations, printers, and accessories.
Assist with new hire onboarding and equipment provisioning, including device setup, account configuration, and workspace readiness.
Maintain accurate incident documentation and ticket updates within the IT Service Management system while following SLA targets.
Escalate complex issues to engineering or specialized IT teams when required, ensuring proper handoff and follow-up.
Provide excellent customer service, clear communication, and technical guidance to end users.
Support software installation, configuration, and troubleshooting for approved enterprise applications.
Participate in device lifecycle activities including imaging, refresh programs, hardware replacement, and asset tracking.
Contribute to knowledge base documentation and process improvements to enhance support efficiency.