IT Intern (Summer 2026)

SandboxAQ

20h • Remote

About The Position

SandboxAQ is a high-growth company delivering AI solutions that address some of the world's greatest challenges. The company’s Large Quantitative Models (LQMs) power advances in life sciences, financial services, navigation, cybersecurity, and other sectors.
We are a global team that is tech-focused and includes experts in AI, chemistry, cybersecurity, physics, mathematics, medicine, engineering, and other specialties. The company emerged from Alphabet Inc. as an independent, growth capital-backed company in 2022, funded by leading investors and supported by a braintrust of industry leaders.
At SandboxAQ, we’ve cultivated an environment that encourages creativity, collaboration, and impact. By investing deeply in our people, we’re building a thriving, global workforce poised to tackle the world's epic challenges. Join us to advance your career in pursuit of an inspiring mission, in a community of like-minded people who value entrepreneurialism, ownership, and transformative impact.
The IT team sits within the Information Security department, and provides a secure, reliable, and delightful technology experience for our global, remote‑first workforce. We own and support a modern SaaS‑first stack, including Okta for identity and SSO, Google Workspace, Slack, Jira Service Management, Firstbase for hardware lifecycle, Lumos for identity governance and access requests, and endpoint/security tooling such as SentinelOne and Kolide for our entirely macOS fleet.
We are looking for a west-coast based (PST) IT Intern, to help our employees stay productive while learning how a modern IT team is organized. You’ll spend most of your time on our IT Helpdesk, triaging and resolving common issues, and you’ll also gain structured exposure to Identity Access Management (Okta, access workflows, lifecycle automation) and Client Platform Engineering (macOS configuration, MDM policies, device trust).
Over the course of the internship, you will:
Deliver responsive front‑line support through our IT Helpdesk Jira project, learning how to diagnose, resolve, and appropriately escalate day‑to‑day issues.
Support key employee and device lifecycle workflows (onboarding, offboarding, device lifecycle) by following and improving checklists that tie together accounts, access, and hardware.
Exposed to IT engineering work by pairing with IAM and Client Platform engineers on small improvements, automations, and documentation that make our environment more secure, scalable, and user‑friendly.

Requirements

• Recently graduated or currently pursuing a degree or formal training in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field.
• Demonstrated technical curiosity and problem‑solving skills—for example through a helpdesk/IT support class, side projects, campus IT work, or troubleshooting for family/friends—with a willingness to learn our tooling and follow structured runbooks.
• Comfort working with modern productivity and collaboration tools, such as email and calendar, chat (e.g., Slack), video conferencing, and cloud file storage (e.g., Google Drive or similar). Experience doesn’t need to be with our exact stack, but you should be eager to learn new SaaS tools quickly.
• Clear written and verbal communication skills in English, including the ability to ask good clarifying questions, explain technical steps in simple language, and write concise, user‑friendly ticket updates and internal ticket notes.

Nice To Haves

• Familiarity with macOS as a daily‑driver OS and basic system administration concepts (user accounts, updates, network settings, disk space, installing software), even if only from personal use.
• Exposure to ticketing systems (Jira Service Management, ServiceNow, Zendesk, or similar) and/or experience in a helpdesk, IT support, or service‑oriented environment (campus IT desk, peer tutoring, retail tech support, etc.).
• Familiarity with working in a remote‑first or distributed team and comfort collaborating via video meetings, chat, and asynchronous documentation, including following clear desk/screen and remote‑work security expectations.

Responsibilities

• Triage and resolve day‑to‑day IT Helpdesk tickets in our Jira Service Management project, including common issues such as Slack and Google Workspace access, SaaS app access routing via Lumos, simple “how‑to” questions, and basic macOS, iOS, and Android troubleshooting following runbooks and escalation guidelines.
• Support employee onboarding and offboarding workflows by following checklists that align HR, Okta identity, Google/Slack/Jira accounts, and Firstbase hardware orders/returns—ensuring that new hires, interns, and contractors are ready on day one and that departing personnel are deprovisioned and assets accounted for.
• Assist with laptop and mobile device setup and troubleshooting for our SandboxAQ‑owned macOS devices and enrolled mobile devices, including guiding users through enrollment, validating Jamf and Kolide status, and helping resolve common endpoint alerts under the guidance of senior team members.
• User Advocacy: Monitor the “pulse” of our end-users by surfacing trending hurdles and "content gaps" in current documentation to improve the overall user experience.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed