IT Intern- Sac State Career Fair Applicants Only

Gemini Legal Support Inc•Rocklin, CA

14h•$19 - $22•Onsite

About The Position

The IT Intern’s purpose at Gemini is to effectively support the IT department in maintaining hardware, software, and network systems. This includes actively managing and assisting with requests through the IT ticket board and supporting ongoing IT projects. As a member of the IT team, the IT Intern is a detail-oriented, proactive, and collaborative contributor. Location: Rocklin, CA Schedule: Monday-Friday, 8:00am-5:00pm Compensation: $19.23-$21.63 Per Hour

Requirements

Currently pursuing an AA, BA/BS degree in Information Technology, Computer Science, or related field (required)
Must be in Sophomore year or higher (required)
Strong problem-solving and troubleshooting abilities
Excellent verbal and written communication skills
Good time management and organizational skills
Ability to learn new technologies quickly
Attention to detail and strong documentation habits
Customer-service mindset
Comfortable supporting and troubleshooting Windows and/or macOS environments
Familiar with productivity platforms including Microsoft 365 and Google Workspace
Basic knowledge of networking fundamentals, computer hardware, and operating systems

Nice To Haves

Previous internship or IT help desk experience preferred but not required
CompTIA A+ or similar certification preferred but not required
Prior exposure to help desk or ticket management platforms (e.g., Zendesk, Freshservice) is a plus
Experience working in an office setting preferred
Team player with a positive attitude

Responsibilities

Assist in troubleshooting hardware, software, and network issues
Provide technical support to end-users via in-person, phone, or remote access
Assist in setting up workstations, laptops, printers, and mobile devices
Help with software installations and updates
Maintain inventory records for IT equipment and software licenses
Document IT processes and user guides
Support the rollout of new applications or system upgrades
Monitor system performance and report anomalies
Maintain cleanliness and organization of IT work areas
Test and evaluate new technology solutions
Assist with maintaining access controls and user accounts
Participate in IT projects and initiatives as needed
Other duties as assigned

Benefits

Comprehensive health coverage including medical, dental, and vision
Generous time-off to support work-life balance including PTO, volunteer time, sick time, and paid holidays
401(k) plan with company match to support your financial future
Company culture rooted in shared values and community
Education tuition reimbursement program
Employee Assistance Program (EAP) and legal assistance benefit
Company-paid annual donation to a non-profit or charity of your choice
Employee recognition program with gifts and awards

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