IT Manager Toyota Arena

ASM Global•Kennewick, WA

1d•$80,000 - $90,000•Onsite

About The Position

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! The IT Manager is responsible for managing and maintaining the Toyota Arena Information Technology environments to assure system integrity and availability. Under the supervision of the Director of IT, supervise, direct, plan, schedule and monitor all computer and phone programs for the facility. Also supervise, direct, plan, schedule and monitor all special projects related to facility computing/networking, Audio Visual, cellular and phone systems. The IT Manager reports directly to the IT Director.

Requirements

A minimum education level of: BS in IT or Computer Science preferred.
5+ years of experience in IT Helpdesk or equivalent/escalating experience
Experience with Microsoft O365 Administration
Experience with Cloud based Phone systems
Experience with wired and wireless networking engineering, troubleshooting, and design in multi-venue, multi-vendor environment
Ability to learn and solve problems
Strong interpersonal skills and ability to work in a team environment
Strong verbal and written communication skills
Must be able to pass background.

Responsibilities

Oversees the Toyota Arena technologies and services, including user-related incidents and requests in a (primarily) Windows and Macintosh environment.
Supporting network, internet, and telephony systems by providing network, wireless access and telephony needs as requested by business stakeholders.
Manage and deliver tech services for events held at Toyota Arena in addition to onsite support.
Work directly with Toyota Arena tenants or affiliates on initiatives to establish new/emerging technology components.
Manage and develop standard operating procedures for Toyota Arena and to help manage and support its technology systems.
Work directly with the Legends Global IT group to ensure policies and procedures are being followed in addition to best practices.
Manage and schedule full-time, part-time, event support staff and third-party vendors that are needed to support Toyota Arena and business as well as events.
Employee onboarding, offboarding and changes, direction from HR and hiring manager, set up equipment, software, etc. for new users, collect equipment, shut off access for exiting, work with hiring managers to provide any IT support new employee needs.
Oversee related contracted maintenance agreements and maintain good working relationship with 3rd party Network and Helpdesk (MSP) vendors
Manage all cellular 3rd parties under contract with the Joint Powers Authority (JPA).
Manage physical access needs, repair requests, service modifications and improvements.
Develop and execute strategic initiatives focused on venue technology and moving the business forward.
Develop and execute plans that focus on operations excellence to increase overall efficiency.
Keep inventory of technologies systems for Life Cycle Management and budgeting purposes.
Establish budgets capturing capex costs for technology investments.