IT Manager

Rocky Mountain Mutual Housing Association Inc•Denver, CO

13d

About The Position

The IT Manager is responsible for the strategic planning, implementation, maintenance, and security of RMC’s technology infrastructure and systems. This role supports both the operational effectiveness of internal teams and the integrity of digital systems used across properties and departments. The ideal candidate combines strong technical skills with the ability to communicate and collaborate across a mission-focused organization. This position requires a proactive problem-solver with experience in cloud-based systems, cybersecurity, vendor management, and end-user support. The IT Manager ensures that technology solutions are scalable, secure, and aligned with RMC’s organizational goals.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
Minimum of 5 years’ experience in IT systems administration, network management, or related IT support roles, with at least 2 years in a leadership or managerial role.
Experience supporting small-to-mid-sized organizations, preferably nonprofit or mission-driven.
Strong technical knowledge of IT infrastructure, including LAN/WAN networks, cloud platforms, and cybersecurity practices.
Proficiency with Microsoft 365 ecosystem, including administration of Teams, Outlook, SharePoint, and OneDrive.
Excellent troubleshooting and user support skills, with a service-oriented mindset.
Ability to manage and prioritize multiple projects in a fast-paced environment.
Strong written and verbal communication skills with the ability to explain technical concepts to non-technical audiences.
Must possess a valid driver’s license and meet agency driving eligibility standards.
Ability to lift and transport technology equipment as needed.
Occasional travel between RMC properties in Colorado may be required.
Willingness to work flexible hours, including evenings or weekends in rare cases of emergency IT support.

Nice To Haves

Familiarity with compliance and data security requirements for nonprofit or housing-related organizations is a plus.
Demonstrated leadership skills and ability to manage vendors, contracts, and service-level agreements.

Responsibilities

Lead the design, implementation, and maintenance of IT systems including network infrastructure, hardware, software, cloud services, and security protocols.
Provide hands-on support for end-user systems including computers, mobile devices, printers, and communication tools across multiple locations.
Oversee cybersecurity measures, backup procedures, and disaster recovery planning to protect organizational data and systems.
Administer and manage cloud-based collaboration and productivity platforms (e.g., Microsoft 365, SharePoint, Teams).
Manage external vendors and service providers to ensure quality and timely delivery of IT services and equipment.
Maintain and update IT policies and procedures to align with industry’s best practices and regulatory standards.
Evaluate and recommend new technologies to improve organizational efficiency and meet evolving needs.
Develop and manage the IT department budget in alignment with strategic goals.
Serve as the primary point of contact for IT-related training and troubleshooting across the organization.
Collaborate with Real Estate and Property Management teams in designing IT systems for new development communities that include computers, printers, mobile devices, internet services devices, security cameras and other property technology systems.
Ensure data privacy and protection standards are met, especially when handling resident and employee information.
Coordinate IT support during organizational events, staff onboarding, and training initiatives.
Maintain inventory of technology assets and manage lifecycle planning.
Document systems, configurations, and workflows to support continuity and scalability.