IT Manager, Ops Tech Solutions (OTS)

Amazon • Schertz, TX

3d

About The Position

You will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazon’s Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazon’s core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies. Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer, and PCs running Windows, Linux, and Android operating systems to virtually and physically move ecommerce items from our suppliers into our fulfillment centers shelves, from those shelves into packaging, those packages into cars, trucks, and airplanes for delivery to front doors around the world.

Requirements

• Bachelor's degree, or 4+ years of professional or military experience
• 5+ years of developing a team of technical professionals across multiple locations experience
• Experience with network, system, or software architecture
• Experience working with stakeholders to communicate issues while balancing business expectations.
• Leadership experience in a 24x7 operation supporting physical IT infrastructure (compute, network, storage).

Nice To Haves

• Bachelor's degree in Computer Science, Computer Engineering, Information Management, Information Systems, or other related discipline
• Experience in making data driven business decisions
• Experience in procurement, budgeting, forecasting, or asset management
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
• Strong analytical problem-solving skills.
• Ability to thrive in an ambiguous and fast-paced IT environment and capable of motivating teams
• Established time management skills with the ability to direct multiple projects simultaneously.
• Proven skills in leadership development and team building.

Responsibilities

• Hire, train, and develop a team of IT professionals.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
• Establish and maintain a positive, productive relationship with operational partners and staff.
• Lead infrastructure builds in new facilities.
• Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
• Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
• Develop and maintain policies, procedures, and processes.
• Oversee management of equipment and parts inventory.
• Create, manage, and support recognition and communication programs.
• Travel up to 30%.

Benefits

• Amazon offers competitive compensation packages, including comprehensive healthcare benefits starting on Day 1 and up to 20 weeks of paid parental leave.
• 401(k) matching, paid time off, and parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level