IT Network Administrator

Harmony Healthcare IT•South Bend, IN

21h•Onsite

About The Position

Harmony Healthcare IT (HHIT) is a data management firm that moves and stores patients, employees, and business records for healthcare organizations. To strengthen care delivery and improve lives, vital information is preserved and managed by HHIT in a way that keeps it accessible, releasable, usable, interoperable, secure, and compliant. HHIT has established core values for the workplace. This helps to maintain a culture of excellence and provides guidance in our daily work. HHIT’s core values are: Do the right thing Be easy to work with Exceed expectations Serve humbly Never stop improving Position Summary: The IT Network Administrator responsibilities include providing outstanding IT support to internal and external customers and maintaining a stable workflow of in-house trouble tickets and IT related projects. This position is an in-person, in-office role.

Requirements

Ability to install and maintain computing and networking hardware and software
Ability to understand various operating systems from Linux to Windows Server
Knowledge of various networking protocols and OSI model/framework
Knowledge of networking hardware from network edge to endpoint systems
Knowledge of hybrid networking within cloud platforms (GCP, AWS, Azure)
Knowledge of Microsoft Office products
Ability to analyze, configure and repair various hardware platform types
Ability to solve networking hardware and software problems
Excellent communication skills, both written and spoken
Excellent organizational skills and attention to detail
Team player with leadership ability in networking knowledge/skills
Excellent time management skills
Ability to maintain strict confidentiality
Drive to complete project work on time
Ability to effectively prioritize and handle multiple tasks and projects
Bachelor’s degree in information technology or related field, or equivalent experience/certifications (Network+, CCNA, AWS/Google, etc.)
3+ years of direct networking experience in Information Technology
Experience with Cisco, Palo Alto, or comparable brand networking products/platforms
Experience with VPN networking – P2P, client, cloud platform
Strong Linux, Windows, and network administration skills

Nice To Haves

Experience with micro segmentation a plus
Cisco ACI platform and/or VMWare networking a plus
Experience within Healthcare Industry preferred

Responsibilities

Maintains responsibility for the installation, troubleshooting and monitoring of networking hardware and software platforms
Conducts network analysis to resolve networking hardware and software issues
Maintains consistent network systems performance to deliver high availability
Responds or assists in Help Desk requests with a goal of first encounter resolution and prevention
Communicates technology related issues in a timely, customer focused and escalation appropriate manner
Adherences to SLAs, HITRUST compliance standards, security protocols and internal governance practices
Leads root cause analysis for major issues involving networking
Assigns and prioritizes tasks on assigned projects
Monitors progress to deliver assignments and project objectives on time
Acts as a point of escalation for technical and operational issues
Participates in on-call rotation
Performs other duties as assigned
Responsible for protecting data entrusted to HHIT by customers or other parties through strict adherence to HHIT’s data security and privacy policies and procedures, as well as HIPAA, PIPEDA and all other applicable laws.
Speaking and writing English is a requirement for this position