IT Operations Analyst - Executive Support

Ecolab•Saint Paul, MN

20h

About The Position

The IT Operations Analyst will be responsible for assisting executive leadership and their staff, primarily working out of St. Paul, MN headquarters with flexibility to travel to local offices. This position requires excellent customer service skills with an emphasis on executive leadership, and professional disposition. The position requires excellent verbal/written communication skills, along with technical support and analytical skills. The candidate will regularly work with all levels of support to troubleshoot, gather data, and update necessary knowledge articles with the express goal of providing the best executive experience possible. Support audio video technologies and need experience coaching/ mentoring technical team members. This position is based in St. Paul, MN What You Will Do: Responsible for Client Support – software troubleshooting, hardware break fix, installations, in-person and/or remote assistance Perform a variety of tasks and work supporting audio, video, and other conferencing applications Development of processes and KBs for common issue resolution Perform root-cause analysis for issues identified, while coordinating with other support teams to propose corrective action for support processes and protocols Support executive meetings including audio visual, on-site & off-site venues Readily available to take support calls from executives and their support staff Perform cursory site evaluations and risk analysis for executive board meetings Works with and supports Windows, Mac OS, mobile operating systems, and general computer-related issues. Works with mobile device management – e.g., Intune (Android & iOS) Works with Office 365, OneDrive, Active Directory, Ticketing Systems and Microsoft Teams

Requirements

Bachelor’s Degree in technical area or equivalent work experience
4 years of professional work experience
1 year of experience in a technical support role
Experience with Audio Video Technology, both hardware and software
Experience working with and supporting Windows, Mac OS, mobile operating systems, and general computer-related issues.
Experience working with mobile device management – e.g., Intune (Android & iOS)
Experience working with Office 365, OneDrive, Active Directory, Ticketing Systems and Microsoft Teams
Experience working in a customer service environment
Excellent verbal and written communication skills
Ability to work flexible work hours including occasional nights and weekends
Ability to work off-site

Nice To Haves

Experience working with C-suite executives
Ability to adapt in a quick changing environment and capable of working independently
Works well under pressure
Strong team player and collaborative demeanor

Responsibilities

Responsible for Client Support – software troubleshooting, hardware break fix, installations, in-person and/or remote assistance
Perform a variety of tasks and work supporting audio, video, and other conferencing applications
Development of processes and KBs for common issue resolution
Perform root-cause analysis for issues identified, while coordinating with other support teams to propose corrective action for support processes and protocols
Support executive meetings including audio visual, on-site & off-site venues
Readily available to take support calls from executives and their support staff
Perform cursory site evaluations and risk analysis for executive board meetings
Works with and supports Windows, Mac OS, mobile operating systems, and general computer-related issues.
Works with mobile device management – e.g., Intune (Android & iOS)
Works with Office 365, OneDrive, Active Directory, Ticketing Systems and Microsoft Teams