IT Operations Center Engineer Intern

Ascend Technologies • Little Rock, AR

1d • $15 • Onsite

About The Position

We are looking for an IT Operations Center Engineer Intern. The IT Operations Center Engineer Intern works with a team of technical professionals in the Operations Center. This position’s primary responsibility is to provide assistance with technical support tickets received by phone and electronic requests.

Requirements

• High school diploma or GED equivalent required
• Ability to pay attention to details
• Written and oral communication skills
• Ability to prioritize and execute tasks in a fast-paced environment
• Willingness to take on new challenges and build on current skills
• Analytical and conceptual thinking skills
• Ability to multi-task and be a self-starter
• Ability to check all technical material for consistency and accuracy
• Ability to work up to 29 hours per week

Nice To Haves

• Previous help desk experience is a plus
• Pursuing an undergraduate/graduate degree in Information Technology

Responsibilities

• Serve as the first point of contact for clients seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by clients
• Walk the client through the problem-solving process
• Provide accurate information on IT products or services
• Record events and problems and the resolution in ticketing system
• Follow-up and update client status and information
• Escalate unresolved issues to the appropriate internal team
• Other Responsibilities as assigned by management

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: High school or GED