IT Operations Intern

Albany International Corp. • Kaukauna, WI

2d

About The Position

ESSENTIAL JOB FUNCTIONS

Acquisition & Deployment:

Implement all IT policies and procedures, including those for architecture,
security, disaster recovery, standards, purchasing, and service provision

Operational Management:

· Process in-person IT services to ensure courteous, timely and effective
resolution of end user issues

· Process incoming calls to the Service Desk via both telephone and e-mail
to ensure courteous, timely and effective resolution of end user issues

· Process site-specific IT services manager incidents and tasks to ensure
courteous, timely and effective resolution of end user issues and broader GIS
projects

· Assist with site-specific IT projects as well as broader GIS
projects/tasks

· Deploy, monitor, maintain, update and support IT systems, including PC,
tablet and telephony hardware, operating systems, software and peripherals

· Practice asset management for IT hardware, software, and equipment

· Establish and maintain regular written and in-person communications with
the organization’s end users regarding pertinent IT activities

· Reads, understands and is committed to conducting business in accordance
with Albany International’s Business Ethics Policy. All business of the company
should always be conducted ethically, fairly, honestly and with integrity.

Qualifications

Requirements

• Completed at least two years toward a degree in Computer Information Systems or related field with minimum 3.0 GPA
• Hands-on experience installing IT hardware and software
• Working technical knowledge of network and PC operating systems, including Microsoft Windows Workstation, iOS, and Android
• Ability to operate tools, components, and peripheral accessories
• Able to read and understand technical manuals, procedural documentation, and OEM guides
• Strong written and oral communication skills
• Strong customer service orientation
• Effective interpersonal skills and relationship-building skills
• Highly self-motivated
• Ability to conduct research into IT issues and products as required
• Ability to effectively execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment
• Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, and so on.
• Reads, understands and is committed to conducting business in accordance to Albany International’s Business Ethics Policy. All business of the company should, at all times, be conducted ethically, fairly, honestly and with integrity.

Responsibilities

• Implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision
• Process in-person IT services to ensure courteous, timely and effective resolution of end user issues
• Process incoming calls to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues
• Process site-specific IT services manager incidents and tasks to ensure courteous, timely and effective resolution of end user issues and broader GIS projects
• Assist with site-specific IT projects as well as broader GIS projects/tasks
• Deploy, monitor, maintain, update and support IT systems, including PC, tablet and telephony hardware, operating systems, software and peripherals
• Practice asset management for IT hardware, software, and equipment
• Establish and maintain regular written and in-person communications with the organization’s end users regarding pertinent IT activities
• Reads, understands and is committed to conducting business in accordance with Albany International’s Business Ethics Policy. All business of the company should always be conducted ethically, fairly, honestly and with integrity.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed