IT Operations Manager - Data Center

Crown Equipment Corporation • OH

157d

About The Position

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Requirements

• Bachelor’s degree (BS/BA in a technical discipline or equivalent work experience), along with 8-15 years related experience required.

Nice To Haves

• Experience working with virtualized environments desired.
• Expertise in data center operations principles and familiarity with business continuity and disaster recovery desired.
• Experience with Dev/Ops, Office 365, web administration and cloud services desired.
• Management experience, including management of vendors.
• Strong organizational, interpersonal and communication skills.
• Excellent written and verbal communication skills.
• Ability to prioritize and deliver on multiple project deadlines and milestones.
• Ability to be available and to work outside of normal business hours to complete critical tasks in a timely manner.

Responsibilities

• Direct a staff, comprised of employees and consultants that provide administration, advanced support and operational management of data center hosted and cloud applications.
• Develop strategies and support plans to consistently exceed operational and company goals; proactively identify resource gaps and propose mitigation plans.
• Create and execute lifecycle management plans to ensure that managed services are high performing, supported, secure and efficiently operating.
• Promote service management through metrics and ensure comprehensive monitoring.
• Implement effective problem and change management processes to identify and proactively remediate incident trends.
• Participate in annual strategic planning, tactical operation planning, and the development of service improvement, security, compliance and contingency operation plans.
• Forecast demand for compute and storage capacity based on operating trends, organic corporate growth and project needs; proactively propose service improvement plans as necessary.
• Prepare, coordinate, and participate in corporate disaster recovery plans.
• Negotiate pricing, contracts, and service level agreements with outside vendors.
• Work with primary stakeholders and business partners, to determine business needs and service levels, and to define system requirements as applicable.
• Provide escalated support for problems and issues.
• Communicate status of problems and solutions to senior stakeholders.
• Demonstrate flexibility and diplomacy to ensure the effective resolution of competing demands and priorities that are reflective of sound judgment and strong problem-solving skills.
• Monitor team performance against goals and project tasks; take proactive action if obstacles or risks are encountered.

Benefits

• Health/Dental/Vision/Prescription Drug Plan
• Flexible Benefits Plan
• 401K Retirement Savings Plan
• Life and Disability Benefits
• Paid Parental Leave
• Paid Holidays
• Paid Vacation
• Tuition Reimbursement
• and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees