IT Operations Manager

Seven Seas Water Corporation•Tampa, FL

8d•Hybrid

About The Position

Seven Seas Water Group (www.sevenseaswater.com) is a portfolio company owned by investment funds managed by EQT. Headquartered in Tampa, with operations across the U.S., Caribbean, and Latin America, Seven Seas Water Group (SSWG) delivers annually over 20 billion gallons of water to industrial, commercial, governmental, municipal, and hospitality customers. SSWG designs, builds, owns, and operates, delivers new facilities, or acquires and upgrades existing facilities, with the goal of optimizing project risk transfer between the public and private sectors. We have more than 200 water and wastewater treatment plants in operations throughout the United States, Caribbean, and Latin America. With an outstanding reputation for decentralized water and wastewater treatment solutions, the SSWG “Water-as-a-Service®” approach seeks to help solve global water and wastewater infrastructure challenges. SSWG operates two businesses within the water infrastructure space. Seven Seas Water, which provides water treatment and desalination for governmental, hospitality and industrial customers in United States, Latin America and the Caribbean, and the AUC Group (www.aucgroup.net), which provides decentralized water and wastewater treatment plants for industrial and municipal customers in the United States. EQT is a purpose-driven global investment organization focused on active ownership strategies. With a Nordic heritage and a global mindset, EQT has a track record of more than three decades of developing companies across multiple geographies, sectors, and strategies. EQT has investment strategies covering all phases of a business’ development, from start-up to maturity. EQT has EUR 273 billion in total assets under management (EUR 141 billion in fee-generating assets under management) as of 30 June 2025, within two business segments – Private Capital and Real Assets. With its roots in the Wallenberg family’s entrepreneurial mindset and philosophy of long-term ownership, EQT is guided by a set of strong values and a distinct corporate culture. EQT manages and advises funds and vehicles that invest across the world with the mission to future-proof companies, generate attractive returns and make a positive impact with everything EQT does. The EQT AB Group comprises EQT AB (publ) and its direct and indirect subsidiaries, which include general partners and fund managers of EQT funds as well as entities advising EQT funds. EQT has offices in more than 25 countries across Europe, Asia and the Americas and has more than 1,900 employees. Seven Seas Water Group is a portfolio company of EQT AB (together with its subsidiaries, "EQT"), a purpose-driven global investment organization that partners with companies worldwide through its Private Capital and Real Assets strategies. Founded in 1994, EQT is a leading active ownership firm that has more than EUR 273 billion in total assets under management across nearly 50 active funds. EQT is committed to investing behind essential infrastructure, partnering with established platforms that deliver sustainable, mission critical services aligned with global needs for resource efficiency. More info: www.eqtgroup.com Follow EQT on LinkedIn, X, YouTube and Instagram Job Summary The IT Operations Manager will drive and deliver day-to-day IT operations, lead key infrastructure projects, and establish a robust framework for measuring, improving and reporting KPIs across all IT domains. This role is critical for ensuring operational excellence, scalability, and alignment with business objectives in an operations-driven environment. This is an exciting opportunity to have hands-on, end-to-end ownership of IT Operations in a growing company where operations uptime is critical.

Requirements

Ability to manage multi-site IT operations and global support models.
Excellent communication and stakeholder management skills.
Ability to step in as a backup for IT Networking needs
Ability to step in as a backup for IT Compute and Cloud needs
SLA compliance for IT services.
Reduction in incident resolution time.
Infrastructure uptime and reliability.
Cost optimization and budget adherence.
Employee satisfaction and IT service survey scores.
Familiarity with ERP systems (e.g., IFS Cloud) and industrial OT integration.
Ability to manage, and lead hands-on with multiple Infrastructure professionals.
Must have ability to travel – must have valid US Passport and ability to travel Internationally up to 20% of the time to perform IT duties such as equipment installs.
Ability to work a hybrid schedule, currently requiring 3 days / week in the Tampa, FL office.
Bachelor’s degree in Information Technology, Computer Science, or related field.
8+ years of experience in IT operations, with at least 3 years in a leadership role.
Proven track record in managing IT Infrastructure and leading projects for IT infrastructure in manufacturing or operations environments.
Experience with networking configurations & connectivities (LAN, SD-WAN, Firewalls, WAPs, etc) and networking / cybersecurity best practices.
Experience with cloud platforms (AWS, Oracle Cloud) and virtualization (Nutanix preferred).
Project / Program Management Skillsets, with ability to delivers projects on time, on budget, with agreed outcomes

Responsibilities

Oversee IT infrastructure operations and associated budgets, including networks, servers, storage, help desk and cloud environments.
Ensure high availability, security, and performance of IT systems supporting global operations directly and indirectly impacting our Global water sites where downtime has direct business impact.
Lead strategic IT projects such as infrastructure refresh, cloud migration, and technology components of business projects.
Own IT incident, problem, and change management processes, including incident command leadership during high-severity outages impacting operations or plant availability.
Enforce escalation and root-cause analysis (RCA) practices across infrastructure and support teams.
Comfortable with AI toolsets and AI-based toolsets to enhance productivity.
Assist with vendor relationships and coordinate resources for timely project execution.
Track, optimize and report KPIs for IT service delivery (uptime, SLA compliance, ticket resolution, cost efficiency).
Builds, enhances and enforces standard operating procedures (SOPs) for process maturity and governance.
Improve IT processes and implement AI, automation and optimization initiatives.
Foster a culture of accountability and continuous improvement within the IT team.
Partner with business units to align IT services with operational needs.
Provide executive-level reporting on IT performance and strategic initiatives.