IT Operations Manager - Government Payments

Conduent Bus Proc Optimization Srvs, Inc

9d • Remote

About The Position

The IT Operations Manager serves as a key subject matter expert overseeing operational processes, production support, and service delivery for government payment platforms. This role ensures the stability, availability, and compliance of critical payment systems by leading day-to-day operations, coordinating cross-functional teams, and driving continual improvement across incident, problem, change, and release management.
The ideal candidate is highly organized, demonstrates strong ownership, and brings deep experience in IT operations within regulated or high-availability environments.

Requirements

• Demonstrate 8+ years of experience in IT Operations, Production Support, or IT Project Management within enterprise environments.
• Apply experience with ITIL processes, including incident, problem, change, and release management.
• Analyze complex technical issues and communicate them effectively to both technical and non-technical audiences.
• Lead and perform effectively in high-pressure environments while maintaining composure and sound decision-making.
• Utilize knowledge of software delivery lifecycles, operational quality standards, and regulatory or compliance expectations.
• Demonstrate strong organizational, leadership, and communication skills.
• Earn a bachelor’s degree in Computer Science, MIS, Business Administration, or a related field (preferred).

Nice To Haves

• Demonstrate experience in financial services or government payment environments (preferred).

Responsibilities

• Overseeing daily operational activities for government payment platforms to ensure tasks are completed accurately, efficiently, and on schedule.
• Maintaining comprehensive operational documentation to support process consistency and compliance requirements.
• Implementing, maintaining, and monitoring quality controls and change management processes to ensure SOC compliance, operational readiness, and system availability.
• Partnering with business units, project management, development, and infrastructure teams to resolve incidents and service requests efficiently.
• Facilitating clear communication across development, QA, and infrastructure teams to support adherence to established processes and operational standards.
• Collaborating with security teams to ensure vulnerabilities are addressed in alignment with CISO policies and timelines.
• Leading major incident response efforts, including managing incident bridge calls and ensuring timely engagement of required resources.
• Participating in problem management reviews, synthesizing key learnings, and driving corrective and preventive actions.
• Developing impact statements, maintaining accurate operational records, and ensuring data hygiene across operational tools.
• Collaborating with product teams to support development initiatives that improve operational efficiency and reliability.
• Supporting release readiness and operational acceptance activities with cross-functional stakeholders.
• Maintaining compliance with corporate training, time attestation, and internal governance requirements.
• Providing after-hours on-call support and responding to operational escalations as needed.
• Demonstrating the organization’s core values in all operational activities and leadership behaviors.

Benefits

• Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
• Retirement Savings: Robust programs to help you secure your financial future.
• Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: Paths for advancement within a global organization.
• Paid Training: Learn while you earn with award-winning learning platforms.
• Paid Time Off: Competitive PTO packages to help you recharge.
• Great Work Environment: Join an award-winning culture that values diversity and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager