IT Operations Senior Analyst
About The Position
We are Spotnana. We’re on a mission to modernize the infrastructure of the $1.6 trillion travel industry to power the perfect trip for travelers everywhere. Our Travel-as-a-Service platform is designed to make every trip better, whether someone is booking for work or leisure travel, building a travel tool, or looking to offer personalized experiences at scale. We’re not just modernizing tech, we’re rethinking how the industry works. And to get there, we’re bringing together innovative, ambitious, and open-minded people who want to build something that lasts. At Spotnana, our values and principles guide how we work and grow together: Build the future – We are leaders, we are innovators, we are ambitious. Commit to excellence – We’re accountable, we are partners, we are agile. Stronger together – We lead with respect and integrity, we are inclusive, we are lifelong learners. You’ll be part of Spotnana’s global IT team, partnering closely with employees across Engineering, Product, Business, and Operations to keep the company running smoothly. An IT Operations Senior Analyst role where ownership, problem-solving, and customer-first thinking are critical. You’ll support core IT systems, tools, and infrastructure while helping scale IT operations in a fast-growing environment. You’ll play a key role in enabling Spotnana’s teams to do their best work. From day-to-day IT support to building scalable processes and knowledge bases, your work will directly impact employee experience, productivity, and business continuity as we grow.
Requirements
- 4+ years of hands-on experience in IT support and administration, especially with Microsoft Entra, Microsoft Intune, Google Workspace, and Slack
- Strong problem-solving and analytical skills with the ability to diagnose and resolve complex technical issues
- Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical audiences
- Ability to work independently and as part of a team in a fast-paced, dynamic environment
Nice To Haves
- Experience in a high-growth startup environment
- Certifications in IT support or administration (e.g., COMPTIA A+, Network+) are a plus
- Experience with scripting or programming languages (e.g., Python, PowerShell) is a plus
- Experience with ITIL (Information Technology Infrastructure Library) best practices is a plus
Responsibilities
- Support IT-related questions as they arise
- Build a knowledge base of IT practices and pragmatic problem solving available to internal Spotnana users
- Account management for password resets and lockout
- Diagnose computer errors and provide technical support
- Troubleshoot software and hardware
- Conduct IT Onboarding Sessions for new Team Members
- Train end-users how to setup and use new technologies
- Provide technical support over the phone or web
- Use specialized help desk support software to take control of end-users’ computers to troubleshoot, diagnose, and resolve complex issues
- Leverage IT best practices to manage and execute projects and initiatives with minimal supervision
- Participate in on call rotation for urgent support during non-working hours
- Model skills and behavior aligned with Spotnana’s Values and Operating Principles
Benefits
- Equity in the form of stock options which provides partial ownership in the company so you can share in the success of the company as it grows
- Pre-tax and ROTH 401(k) options via Fidelity with up to a 4% company match
- Comprehensive benefit plans covering medical, dental, vision, life, and disability effective on your hire date. We cover 100% of your employee premiums and 85% of your eligible dependents
- Pre-tax flexible spending account options for health, dependent care and commuter expenses
- Flexible PTO in addition to 10 company holidays, and an end-of-year company shutdown
- Up to 26 weeks of Parental Leave
- Monthly cell phone / internet stipend
- Additional benefits including access to RocketLawyer’s online legal platform, International Airlines Travel Agent Network (IATAN) membership, Pet Insurance through Fetch, Financial Wellness through Origin and SoFi, EAP through Mutual of Omaha, The Calm app through Kaiser, pre-tax parking/transit program and more
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
