IT Operations & Support Engineer
About The Position
We are seeking an experienced IT Operations & Support Engineer with 3–5 years of hands-on experience to support and enhance our IT environment within a fast-paced AEC (Architecture, Engineering & Construction) consulting firm. This role blends Tier 2 end-user support with systems, cloud, and infrastructure responsibilities, making it ideal for someone who enjoys both solving immediate problems and contributing to long-term operational improvements. You will work closely with internal teams to ensure reliable, secure, and efficient IT operations that support business growth.
Requirements
- 3–5 years of professional IT support or systems administration experience
- Experience supporting end users in a professional services or AEC environment preferred
- Strong troubleshooting and customer service skills
- Working knowledge of Windows Server and Active Directory
- Experience with Microsoft 365 administration
- Familiarity with virtualization technologies (Hyper-V preferred)
- Understanding of basic networking concepts
- Excellent written and verbal communication skills
Nice To Haves
- CompTIA A+
- CompTIA Network+
- Microsoft 365 Certified: Fundamentals (MS-900)
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Azure Administrator Associate (AZ-104) – preferred
Responsibilities
- Provide Tier 2 helpdesk support and escalation assistance
- Support engineers and staff in a high-demand consulting environment
- Administer Microsoft 365 (Exchange Online, Teams, SharePoint, Entra ID)
- Support Windows Server, Active Directory, Group Policy, and file services
- Assist with Hyper-V virtualized environments
- Troubleshoot networking issues (DNS, DHCP, TCP/IP, VPN)
- Assist with Azure administration and cloud services
- Maintain documentation and ticketing records
- Participate in after-hours maintenance as needed
Benefits
- Full-Time Career Position with highly competitive pay that includes performance-based incentive plans.
- Retirement Savings 401(k) plan with corporate matching.
- Excellent Full Benefits Package: Includes comprehensive Health, Dental, and Vision Insurance for employee and immediate family and Group Life/AD&D insurance for employee.
- Availability of Voluntary Life Insurance, Short Term Disability, Long Term Disability, and Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
- 11.5 paid holidays per year.
- Paid Time Off for sick leave and vacation.
- A highly sought-after work environment which fosters creativity and collaboration.
- Professional development and continuing education opportunities.
- Growth potential within the company that’s unique within our industry and offers clear career path options.
- Associate-Senior Associate-Principal (ASAP) Program offered to encourage employees to take a more active role in the corporation and build a more secure and rewarding future.
- Receptive and Forward-Thinking Leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
