IT PMO Project Manager – ServiceNow Delivery

Computer Task Group, Inc•Town of Corning, NY

20d•$85 - $111•Remote

About The Position

We are seeking an experienced, results-driven IT PMO Project Manager with recent ServiceNow platform implementation experience to lead complex, enterprise-scale initiatives. This role is ideal for a delivery leader who has hands-on experience managing ServiceNow deployments, understands product-centric delivery models, and can effectively operate in Agile and Scrum environments. This position plays a key role in enabling scalable enterprise platforms, modern service delivery, and product-oriented ways of working that support large-scale business and IT transformation initiatives.

Requirements

7+ years of IT project or program management experience, preferably within a PMO environment.
Direct experience implementing the ServiceNow platform end-to-end within the past 5 years.
Proven experience delivering ServiceNow solutions supporting: HR Service Delivery Finance-related workflows Infrastructure / ITSM / ITOM environments
Demonstrated success leading complex, cross-functional initiatives in enterprise environments.
Experience working in product-centric delivery models and supporting the transition from project-based delivery approaches.
PMP (Project Management Professional) certification required.
Strong understanding of Agile, Scrum, and hybrid delivery methodologies.
Ability to manage project plans, roadmaps, product backlogs, and RAID logs effectively.
Exceptional stakeholder management and executive communication skills.
Proven problem-solving, decision-making, and escalation management capabilities.
Strong attention to detail with a commitment to delivery quality and governance standards.
Ability to lead cross-functional teams and influence stakeholders without direct authority.

Nice To Haves

Agile or Scrum certifications such as CSM, PMI-ACP, SAFe, or equivalent.
ServiceNow certifications preferred, including: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS) – HRSD, ITSM, ITOM, or related modules ServiceNow Certified Application Developer (CAD)

Responsibilities

Lead end-to-end delivery of ServiceNow platform implementations, ensuring scope, schedule, budget, and quality objectives are achieved.
Drive accountability for delivery outcomes and proactively resolve project challenges and blockers.
Understand and manage the distinction between product-based delivery models (roadmaps, backlogs, incremental value delivery) and traditional project execution.
Ensure alignment with enterprise PMO governance while supporting Agile and hybrid delivery frameworks.
Manage ServiceNow deployments and enhancements across multiple modules, including: HR Service Delivery (HRSD) Finance-related workflows and integrations IT Infrastructure / ITSM / ITOM
Coordinate cross-functional teams including business stakeholders, ServiceNow developers, platform owners, and vendors.
Ensure platform configurations, integrations, and release plans align with enterprise architecture standards and business objectives.
Lead delivery using Agile and Scrum methodologies including sprint planning, backlog refinement, sprint reviews, and retrospectives.
Partner closely with Product Owners to prioritize backlogs and deliver incremental business value.
Support teams transitioning from traditional project models to product-centric operating models.
Develop and maintain project plans, delivery roadmaps, milestones, and resource plans.
Manage RAID logs (Risks, Assumptions, Issues, Dependencies) and ensure timely mitigation and escalation.
Provide clear, concise status reporting and executive-level communication.
Ensure alignment between delivery teams, PMO governance standards, and strategic business objectives.
Build strong relationships with business leaders, product owners, and technical teams.
Serve as the primary point of contact for delivery status, risks, and key decisions.
Engage senior leadership and decision-makers to maintain alignment and delivery momentum.
Ensure adherence to enterprise quality, compliance, and governance standards.
Promote continuous improvement through lessons learned, retrospectives, and delivery metrics.
Ensure all deliverables meet defined acceptance criteria and business expectations.