IT Product Management Intern (full time - 6 months)

The Church of Jesus Christ of Latter-day Saints•Riverton, UT

11h•Hybrid

About The Position

IT Product Management Internship The Church of Jesus Christ of Latter-day Saints is looking for Product Management interns to help interact with customers, engineers, project managers, and other team members throughout the lifecycle of a technology product or service. If you are an upbeat and dedicated individual who loves to work with customers and you are looking for a technical internship, keep reading! About: This internship position represents an exciting opportunity to work for one of the largest information technology centers in the Wasatch front. This individual works with divine guidance to provide or support technology that furthers the mission of the Church and reflects the eternal impact of the gospel. A Day in the Life: Get experience supporting systems and delivering services to users at Church headquarters and millions of users throughout the world. Our interns will work independently or in group settings to: · Gather business requirements for technology solutions for global customers · Work with project managers and engineers to make sure product specifications address the customer business requirements · Manage metrics and craft executive reports · Elicit customer requirements · Assist team with marketing campaigns · Respond to customer feedback Assist with product launch activities, including: · You will provide product support · Provide end-user training when needed · Initiate reports on product/service adoption rates · Monitor support requests regarding needed product improvements · Develop reports on product usage stats · Assist in making recommendations when a product needs to be replaced, retired, or improved · Work with state-of-the art tools to help develop enterprise solutions · Mentor with highly experienced IT professionals · We hasten the Lord's work · You will be a member of a creative, spiritual, and highly motivated team and culture We are committed to the well-being of our employees and supporting them in becoming their best self. Our focus on physical and mental health, financial security, and personal and professional development helps employees create more energy, purpose, and balance in life.

Requirements

You should be currently enrolled or within one year of your graduation date from an accredited college or university
Solid business presentation skills (articulates technical concepts clearly - visually and verbally)
Technology background is desired for this internship.
Excellent communication skills for interacting with and providing information to management levels will be needed.
Good technical and creative writing skills
Strong analytical skills
Experience with information management systems
Experience in Windows environment and tools, especially Excel
Strong influence skills are required

Nice To Haves

Project management experience is desired.
Understanding of marketing concepts (experience/portfolio a plus)
Familiarity with the following tools/technologies:
Microsoft SharePoint
ServiceNow
Endpoint Management
LucidChart
HTML
Microsoft PowerBI
Microsoft Power Automate
Artificial Intelligence

Responsibilities

Provide technology support for Church Areas and regions, helping ensure reliable and effective use of systems.
Champion onboarding processes and technology platforms for Stake and Ward Technology Specialists.
Leverage AI to create support content that is clear, accessible, and easy to consume for end users.
Apply AI solutions to help automate and improve internal processes within the group.
Create and analyze reports to understand usage of support materials and make data-driven recommendations to enhance support.
Analyze feedback from surveys, interviews, and other sources to identify trends and recommend improvements.