IT Program Delivery Specialist

Knowledge Services•Indianapolis, IN

About The Position

As an IT Program Delivery Specialist with Knowledge Services, you will serve as an integral team member on our state government Managed Service Provider (MSP) accounts. Hiring managers and vendor recruiting partners alike will seek your guidance and support as their primary contact for Knowledge Services within the MSP Program. You will partner with the client to address their staffing needs, managing and coordinating the requisition fulfillment and onboarding processes.

Requirements

Must have at least 1-3 years of Information Technology (IT) recruiting or staffing industry experience within a staffing agency or MSP environment
Proven technical aptitude, with VMS or ATS experience preferred
Bachelor’s degree preferred
Proven aptitude for being proactive, organized, accurate, and detail-oriented
Proven aptitude to execute in a fast-paced, high-volume environment and to respond to client needs
Proven ability to identify and analyze problem situations and develop an effective course of action for resolution
Strong interpersonal, planning, leadership, and time management skills
Positive attitude and proven ability to take initiative
Client-facing and strong relationship-building experience
Demonstrate excellent communication and follow-up skills

Nice To Haves

Managed Service Provider (MSP), Staffing and Recruiting Program, Employer of Record Program, Recruitment Process Outsourcing (RPO) Program, and/or Consulting Solutions experience is highly desired

Responsibilities

Directly partner with hiring managers to forecast and fulfill information technology staffing needs
Serves as the primary program advisor for assigned state government agencies, making day-to-day decisions that impact program outcomes
Develop and maintain proactive and constructive relationship with clients by demonstrating an understanding of the business and associated requirements and setting expectations accordingly
Independently interpret MSP policies to determine vendor eligibility, candidate suitability, and compliance adjustments.
Develop a strong working knowledge of Knowledge Services’ Contingent Workforce solutions and MSP Program requirements
Communicate the client's recruiting/staffing needs to recruiting vendor partners
Review and vet candidate qualifications based upon hiring manager needs
Manage candidate pools, ensuring compliance is met with background, drug, and credential requirements
Coordinate onboarding with hiring managers and vendors
Approve or deny vendor exceptions related to onboarding, credentialing, and candidate submittals
Ensure all aspects of MSP Program rules, policies, procedures and processes are followed to ensure standardization, consistency and compliance across all areas of the MSP Program and that contractual scope of work for Client is delivered
Partner with Delivery Manager and Account Manager for the preparation and delivery of program reporting, program metrics, trainings, and client-specific strategy
Follow safe work practices and company rules and prevent accidents and injuries.
Work with hiring managers and vendors throughout the requisition fulfillment lifecycle to:
Pre-qualify client manager position/project requirements
Advise client hiring managers on labor market conditions, candidate availability, and competitive rate strategies
Develop sourcing strategies for complex or highly specialized roles
Enter and review position/project requisitions in Knowledge Services’ Vendor Management System (VMS) and ensure vendors receive all position-specific requirements
Pre-screen qualified candidates submitted by vendors
Assist with the coordination of resource interviews with client managers and vendors
Ensure all resource onboarding is completed and meets contractual and client requirements
Coordinate resource start date with client managers and vendors
Work with vendors to ensure all resource time and expenses are entered in a timely manner
Follow up with client managers to ensure resource time is approved or rejected appropriately
Follow up with vendors to provide status updates on positions and candidates
Facilitate weekly vendor calls
Ensure resources are offboarded completely in accordance with program processes and client requirements, as required.
Provide excellent customer service to client managers, vendors, and resources
Communicate proactively and regularly with team members, clients, and vendors
Monitor the program inbox and resolve assigned tasks
Facilitate, manage, and assist in resolving client and vendor related issues, escalating to Delivery Manager or Account Manager as appropriate
Identify process gaps and leads the implementation of new workflows, documentation, and performance metrics
Review quarterly vendor scorecards and recommend program-level corrective actions or vendor panel adjustments
Identify opportunities to promote the MSP program and increase client usage

Benefits

Medical coverage, including employer match program for Health Savings Accounts (HSAs)
Generous 401 (k) retirement plan with employer match
Dependent Care Flexible Spending Account (DCFSA)
Employee Assistance Program (EAP) with unlimited usage and visits, and wellness program
Dental and Vision insurance
Company-sponsored life insurance, with options for additional coverage
Short- and Long-Term Disability (STD and LTD) benefits
Pet insurance
Maternity, Paternity, and Military benefits
Baby on Board program
Paid Time Off package
Company Anniversary Bonus program
Professional Development opportunities, including Young Professional Series, Manager Focus series, Cyber Security panels and briefs, and more
A+ rated HQ office full of amenities including fitness center, rec room, coffee bars, bike room, café, auditorium, private Mother’s room, and more