IT Project Specialist II - Service Delivery

Toyota Industries North America, Inc. • Columbus, IN

4d

About The Position

The Project Analyst plays a critical role in supporting IT Service Delivery
initiatives within a shared services organization. This position provides
analytical, operational, and coordination support to ensure successful delivery
of IT projects and services. The analyst will work closely with project
managers, business relationship managers, and coordinators to drive efficiency,
accuracy, and insight across financial analysis, ITSM processes, and performance
reporting.

Requirements

• Bachelor’s degree in Business, Information Technology, or related field.
• 2+ years in IT project support, business analysis, or financial analysis.
• Familiarity with ITSM tools and frameworks (e.g., ServiceNow, ITIL).
• Strong analytical and problem-solving skills.
• Proficiency in Excel and data visualization tools (e.g., Power BI).
• Excellent communication and organizational skills.
• Ability to manage multiple priorities.

Nice To Haves

• Experience in a shared services or global IT environment.
• Knowledge of project management methodologies (Agile, Waterfall).
• Exposure to financial modeling and cost optimization strategies.

Responsibilities

• Develop and maintain cost-benefit analyses (CBA) for IT projects and initiatives.
• Assist in budget tracking, forecasting, and variance analysis for service delivery projects and services
• Support ITSM processes including incident, request, problem, and change management.
• Monitor compliance with ITIL-based standards and assist in process improvement initiatives.
• Collect, analyze, and report key performance indicators (KPIs) for IT services and projects.
• Identify trends and provide actionable insights to improve service delivery performance.
• Prepare dashboards and executive-level reports for leadership review.
• Assist project managers with planning, scheduling, and resource coordination.
• Help organize and facilitate large meetings, workshops, and stakeholder sessions
• Spot opportunities for process optimization and efficiency gains.
• Contribute to documentation of best practices and standard operating procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level