IT Quality Assurance Manager

BDO USA, P.C. • Oak Brook, IL

1d • $100,000 - $140,000

About The Position

IT Quality Assurance manager role is responsible for the overall Quality
Assurance team effectiveness and development and maintenance of proficient QA
practices and processes across the IT solution delivery to various clients. This
role is required to be champion and gatekeeper of the quality control to ensure
the end-result meets the design and requirements expectations of the business
experience in the quality control.
The ideal candidate is high-energy, reliable, and a business value-driven professional whose expertise and strong
leadership skills will be necessary for the continuous improvement in the
solution delivery goals.

Requirements

• High School Diploma or GED, required
• Five (5) years of experience in Quality Assurance for IT or professional services organizations, required
• Two (2) years of experience in managing QA, UAT teams within IT or professional services organizations, required
• Strong experience with writing test plans and executing automated testing to include functional, smoke, regression, load, negative and mobile strategies, required
• Strong team management and interpersonal skills
• Excellent communication and presentation skills, both verbal and written
• Excels at operating in a fast-paced technical environment
• Ability to solve problems, identify solutions, and appropriately escalate issues
• Strong analytical and technical skills to manage the QA process
• Ability to manage various project deliverables across industries 
• Ability to maintain the repository of QA artifacts 

Nice To Haves

• Bachelor’s degree from an accredited university, preferred
• Strong understanding of Software QA methodologies, tools, and approaches, preferred
• Adaptable to fast-paced changing industry practices, preferred
• One of following technology experience, preferred: JIRA Enterprise Tester HP Quality Center Power BI  SQL / T-SQL Selenium
• Experience with Agile, DevOps methodologies, a strong plus

Responsibilities

• Responsible for the overall IT quality assurance, control processes, testing strategy and quality documentation for the project
• Develops and maintains QA processes to establish software delivery practices, including Test plans, Test scripts, Bug Reports
• Researches industry developments and updates quality assurance policies and procedures with a goal of continuous improvement in workflow and practices
• Participates in the complete product life cycle for an efficient solution delivery
• Delivers project deliverables on time by meeting key project milestones while adhering to development and quality standards
• Maintains reported defects triage process by working closely with software engineers, business analysts, and quality assurance analysts
• Maintains the process of root cause analysis for issues reported and establishes well-defined action plans to prevent these issues in the future
• Assembles and consolidates testing status to internal and customer management teams
• Represents the business team and requirements while actively working with technical team to assist with issue resolution
• Coaches and mentors QA Analysts to ensure the best quality solution delivery to the client 
• Be a champion and driver of continuous improvement of QA processes and promote adoption of emerging technologies 
• Supervises the day-to-day workload of the team on assigned engagements and reviews work product 
• Acts as mentor to team, as appropriate
• Perform other duties as assigned

Benefits

• BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team.
• BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.
• BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP).
• A qualified retirement plan, the ESOP offers participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being.
• The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits offerings.
• The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.
• BDO Total Rewards that encompass so much more than traditional “benefits.”

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED