IT Senior Systems Administrator

Brilliance Group - Canada•Warner Robins, GA

About The Position

The IT Sr. Systems Administrator is responsible for the day-to-day support and maintenance of the organization’s internal network systems, workstations, telephony, and business applications. They work with users in the Worcester, MA and Warner Robbins, GA office, as well as with remote employees – as directed by the IT/Compliance Manager at Covenir – to ensure quality and consistency in the administration of systems. The IT Systems Administrator will: Work with users to identify system requirements; develop processing procedures and system modifications to meet these specifications. Administer and maintain core network infrastructure. Administer and maintain Windows OS environments (including all desktop and server variants, both physical and virtual). Support non-desktop hardware (printers, inserters, postage meter, OPEX scanner, etc.). Image and update Covenir systems (Azure, physical or virtual). Coordinate with managers and users to identify systems problems; assess severity of issues and prioritize responses as appropriate. Train users, where necessary, in use of hardware and software. Perform scheduled patching and update procedures on server and infrastructure systems. Provide flexibility in work assignments as required, including but not limited to: network administration, helpdesk request resolution, equipment distribution, desktop/laptop/server installation and configuration, hardware/software inventory management, and hardware repair/component replacement. Operate independently and think on your feet to resolve issues effectively and efficiently. Perform proactive reporting and regular systems reviews to identify potential issues and improvements. Manage and optimize Azure infrastructure, including cost analysis and forecasting, to support budget planning. Oversee cloud environments including Azure and AWS. Maintain and support enterprise network infrastructure, including Cisco Meraki networking equipment, firewalls, VPNs, and peer-to-peer network configurations. Lead and manage IT projects by developing detailed plans, setting and meeting milestones, monitoring progress, and maintaining appropriate buffers. Provide clear reporting on project status to stakeholders. Work with minimal supervision. Manage infrastructure systems to include SIEM, Web & Email gateways, and Misc. Vulnerability scanning tools to protect the overall security posture Coaching and mentoring of technical and non-technical staff Work independently or as a team to achieve project, strategic or tactical goals Project Mgmt. and leadership tasks as assigned Rely on broad experience and judgment to plan and accomplish goals. Use creativity and latitude to accomplish position responsibilities. Perform other duties as assigned.

Requirements

2+ years of work experience in Systems/Network Administration
Bachelor’s degree or equivalent preferred
Support abilities in Windows Server environments, TCP/IP configuration, wired & wireless networking configuration and application support
Experience with Windows Server configuration, implementation, and support
Experience managing and performing assigned projects through design, testing, implementation, and completion phases, including milestone planning, reporting, and buffer management
Ability to interface with local and remote staff and management to determine IT needs of Covenir
Ability to analyze and effectively communicate needs of Covenir offices and remote workers to management
Advanced problem solving and analytical skills with networking, hardware, and software systems
Familiarity with enterprise infrastructure and security standards
Friendly and professional attitude, with a dedication to providing excellent end-user service
Strong ability to communicate effectively and professionally, both written and verbally, with all levels of users and management
Ability to reason logically and provide intelligent, well-constructed, and tailored solutions
Strong work ethic and the ability to deliver effective solutions under deadlines
Availability to be ‘on call’ or work after hours as required
Ability to lift up to 50 lbs

Nice To Haves

MS Active Directory, DNS, DHCP, Microsoft Azure, Azure cost analysis and forecasting, AWS management, enterprise infrastructure and security standards, basic scripting/programming abilities in PowerShell, VBScript, RoboFTP, or similar
Preferred hardware or system support certifications: MCP, A+, Network+, or similar
Experience with Microsoft .Net development and T-SQL a plus
Demonstrated understanding of site-to-site and client/session-based VPN connectivity

Responsibilities

Work with users to identify system requirements
Develop processing procedures and system modifications to meet these specifications
Administer and maintain core network infrastructure
Administer and maintain Windows OS environments (including all desktop and server variants, both physical and virtual)
Support non-desktop hardware (printers, inserters, postage meter, OPEX scanner, etc.)
Image and update Covenir systems (Azure, physical or virtual)
Coordinate with managers and users to identify systems problems
Assess severity of issues and prioritize responses as appropriate
Train users, where necessary, in use of hardware and software
Perform scheduled patching and update procedures on server and infrastructure systems
Provide flexibility in work assignments as required, including but not limited to: network administration, helpdesk request resolution, equipment distribution, desktop/laptop/server installation and configuration, hardware/software inventory management, and hardware repair/component replacement
Operate independently and think on your feet to resolve issues effectively and efficiently
Perform proactive reporting and regular systems reviews to identify potential issues and improvements
Manage and optimize Azure infrastructure, including cost analysis and forecasting, to support budget planning
Oversee cloud environments including Azure and AWS
Maintain and support enterprise network infrastructure, including Cisco Meraki networking equipment, firewalls, VPNs, and peer-to-peer network configurations
Lead and manage IT projects by developing detailed plans, setting and meeting milestones, monitoring progress, and maintaining appropriate buffers
Provide clear reporting on project status to stakeholders
Work with minimal supervision
Manage infrastructure systems to include SIEM, Web & Email gateways, and Misc. Vulnerability scanning tools to protect the overall security posture
Coaching and mentoring of technical and non-technical staff
Work independently or as a team to achieve project, strategic or tactical goals
Project Mgmt. and leadership tasks as assigned
Rely on broad experience and judgment to plan and accomplish goals
Use creativity and latitude to accomplish position responsibilities
Perform other duties as assigned