IT Service Delivery Internship Summer 2026

Commonwealth of Massachusetts

7h

About The Position

In this role, the intern will drive the review, analysis and documentation of assets that are currently not discoverable on the corporate network. This can include organizing assets in 10PP and QHQ and help to setup an inventory list for each district office. The intern will also be a member of the Future of Work initiative for MADOT. The intern will work with team to image laptops, contact users to setup time to transition from loaner laptop to single corporate device, as well as transitioning the users to One Drive for Business at the same time.

Nice To Haves

• General business administration knowledge (e.g. Internships, office work experience, class work).
• 2+ years’ experience with the Microsoft Office Suite of products, especially Excel.
• General understanding of technology hardware (desktops, laptops, monitors, printers, servers, networking).
• Demonstrated organizational skills.
• Excellent written and verbal communication skills.
• Experience in creating and presenting reports to senior level managers/professors.

Responsibilities

• Identify and document all physical technology assets.
• Aggregate and clean all new and existing records of technology assets.
• Work with team to populate database of record for IT hardware assets.
• Work with the Procurement team to document purchase dates and support contract dates for technology assets
• Identify end of life dates for different asset types, document for future review.
• Make recommendations on process improvements for asset management.
• Assist in Future of Work initiative. Transition of employees to laptop only device.
• Work with team to review fileshare locations. Clean up old, obsolete documents where possible.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed