IT Service Delivery Manager

NTT DATA North America • Arlington, TX

2d

About The Position

The client is looking for IT service delivery, IT infrastructure, and IT lifecycle operations support for all of its sites and employees. Specifically, the client is looking for skilled IT professionals with specialized knowledge across various technology areas, including adjusting IT services as required based on needs, monitoring systems to identify and address potential issues before they become major problems, minimizing downtime, receiving 24/7 support, and improving IT security.

Requirements

• Bachelor’s degree in IT, Computer Science, Engineering, Data Science, or a related field at time of proposal submission.
• Education Equivalency: 6 additional years of positional work experience can be substituted for a bachelor’s degree or nine (9) additional years for a master’s degree.
• Minimum 10 years of recent experience providing service delivery support and compliance with Federal Government best practices.
• Minimum 2 years experience in a role of similar scope and duties.
• Possess a current Project Management Certification (example: PMI PMP® Certification).
• Ability to obtain a Public Trust Clearance.

Responsibilities

• Plans, implements, manages and reports on enterprise-wide IT initiatives.
• Analyses Alternatives and develops Business Case.
• Manages the SDLC, developing project plans, task management allowcation, and cost control, including demonstrated use of project scheduling, cost management, change management and tracking tools;
• Manages security operations including vulnerability/patch management, security configuration technology baseline management, security incident response, privileged accounts and service account management;
• Manages hardware and software asset management including optimizing how hardware and software is used, ensuring compliance with the terms and conditions of software licenses, managing and tracking the inventory of hardware and software assets, maximizing software/hardware investments to avoid overpaying for software and hardware that is not needed, management; provides expertise in portfolio management including technology investment reporting and the management of those investments to align with the agency mission; experience in the development and maintenance of IT Governance, and support Emerging Technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level