IT Service Desk Agent
University of Arkansas•Little Rock, AR
3d•$18
About The Position
The IT Service Desk Agent is responsible for a wide range of activities related to service desk support such as updating tickets from member institutions, maintaining accurate knowledge base articles, maintaining accurate equipment records, and assisting staff members with the use of their computer equipment. The successful candidate will possess demonstrated analytics skills and be able to coordinate activities in a collegial and collaborative environment. The successful candidate must have strong written and oral communication skills.
Requirements
- demonstrated analytics skills
- strong written and oral communication skills
Responsibilities
- updating tickets from member institutions
- maintaining accurate knowledge base articles
- maintaining accurate equipment records
- assisting staff members with the use of their computer equipment
- coordinate activities in a collegial and collaborative environment
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
