IT Service Desk Analyst - VN2584

Marex•New York, NY

3d•$75,000 - $100,000

About The Position

Marex is seeking an IT Service Desk Analyst who will sit on the US IT Service Desk Team. The US IT Service Desk Team is responsible for the general IT/desktop and voice infrastructure support for the North America region. The team works closely with other IT departments and different lines of business.

Requirements

Bachelor’s degree in the field of computer science, information sciences, or related field required.
At least 2 years’ experience in Information Technology (IT)
Knowledge in following technologies preferred: Standard Microsoft Technologies Microsoft Windows 10 Microsoft Windows Server – AD/DNS/DHCP/GPO Microsoft Exchange/Office365 Applications: Bloomberg, TT, IceChat, WebIce, Future Source, Citrix, Cloud9, office365, LME Select, Fidessa, Neon, CQG, OMS Options City, IOA (Whentech), Reuters, Mimecast, Global Protect, CrowdStrike, Teams, CME, Trayport.
Ability to work as a team-player across various departments and lines of business
Ability to remain calm under pressure
Practices adaptability and flexibility in approach to work
Eager to learn
Excellent communication skills, both written and verbal

Nice To Haves

Previous experience in banking/finance/financial trading industry highly desired.
Certification in relevant IT products/technologies - CompTIA (A+, Network+, Server + and Security+), Microsoft Certified IT Professional (MCITP), CCNA, (NICE or other telephony systems), highly desired

Responsibilities

Maintain accurate logging of all incidents, service requests and changes in the Service Desk system (JIRA).
Responsible for management and timely resolution of Service Desk tickets.
Practice effective escalation of tickets as needed.
Deal with all users in a professional and efficient manner.
Collaborate and share best practices with other IT team members through our internal knowledge base system.
Support standard Microsoft technologies, phones, and trading applications.
Build, image, upgrade, and maintain both laptops and desktops.
Document and maintain new technologies and identify how they can help the company
Ensure technical skills are kept up to date with company requirements.
Endeavour to align working practices to ITIL framework where appropriate.
Manage PC setups/desk moves as required.
Provide IT support as part of a shift pattern from 7am - 6pm, Monday to Friday; some weekend work is required.
Occasional travel to Data Centers and other offices in North America may be required.