IT Service Desk Analyst
About The Position
Service Desk Analyst are responsible providing support to end users when they contract call the service desk line. The contractor may also be required to take on-call shifts. The contractor must be able to: • Assist employees when they call the services desk • Respond to emails, log tickets, update tickets, and resolve tier 1 support issues • Be the primary owner of a ticket. See the ticket from start to finish to ensure work is finished • Write knowledge base articles to help reduce future tickets and enable our end-users to self-service • Able to lift 35 pounds • Able to work at a desk for an 8-hour shift The Contractor Service Desk Analyst needs to have knowledge of the following software and frameworks: • Basic ITIL Concepts • Microsoft 365 • Microsoft Office • Experience supporting iOS devices • Experience troubleshooting technical issues • Experience providing support in a remote environment
Requirements
- Basic ITIL Concepts
- Microsoft 365
- Microsoft Office
- Experience supporting iOS devices
- Experience troubleshooting technical issues
- Experience providing support in a remote environment
Responsibilities
- Assist employees when they call the services desk
- Respond to emails, log tickets, update tickets, and resolve tier 1 support issues
- Be the primary owner of a ticket. See the ticket from start to finish to ensure work is finished
- Write knowledge base articles to help reduce future tickets and enable our end-users to self-service
- Able to lift 35 pounds
- Able to work at a desk for an 8-hour shift
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
