IT Service Desk Intern
About The Position
This is a 10-week summer internship program from June 1st to August 7th, 2026, focusing on first-hand experience in the team and discovering what your future would be like with us through induction, on the job learning, skills trainings and networking. Be part of the Service Desk team and take support calls, review ticket queue for incoming work and raise tickets Work with colleagues to resolve customer issues and provide feedback to our internal requestors Review Service Desk ticket queues in ServiceNow, proactively work incidents and requests as they arise May be required to adhere to agreed upon schedule as part of the Service Desk team Carry out other duties as assigned
Requirements
- A college sophomore or junior pursuing a Bachelor's or higher degree in Computer Science or a relevant subject
- General knowledge of IT systems and applications
- Knowledge of Microsoft technologies and Windows platform
- Understanding of Microsoft office products including Outlook
- Ability to identify, isolate and resolve IT problems / requests with training / coaching and under guidance
- Ability to communicate over the phone to end users how to resolve issues they are facing
- Motivation to learn and investigate solutions of issues that arise
- Candidates must be enrolled as a full time student at the time of the internship
Nice To Haves
- Knowledge of Microsoft O365
- Knowledge of collaboration tools e.g. Zoom, Teams
- Basic level understanding PC / laptop hardware
- Basic understanding of Networks (LAN, WAN)
- ServiceNow basic level understanding
Responsibilities
- Take support calls
- Review ticket queue for incoming work and raise tickets
- Work with colleagues to resolve customer issues and provide feedback to our internal requestors
- Review Service Desk ticket queues in ServiceNow, proactively work incidents and requests as they arise
- Adhere to agreed upon schedule as part of the Service Desk team
- Carry out other duties as assigned
Benefits
- Hybrid working and reasonable accommodations
- Generous Holiday policies
- Paid volunteer time to step away from your desk and into the community
- Support to grow through professional development courses, tuition/qualification reimbursement and more
- Maternal/paternal leave benefits and family services
- Complimentary subscription to Headspace – the mindfulness app
- Corporate membership to ClassPass and other health and well-being benefits
- Unique employee events and programs including a 14er challenge
- Complimentary beverages, snacks and all employee Happy Hours
- Mentoring
- Leadership development programs
- Regular training
- Career development services
- Continuing education courses
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What This Job Offers
Career Level
Intern
Number of Employees
1,001-5,000 employees
