IT Service Desk, Technician I

Extra Space Storage • Salt Lake City, UT

1d • Hybrid

About The Position

At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storage! We got our start in 1977. Today we are a New York Stock Exchange-traded company leading the self-storage industry in more ways than one. But in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. We offer a fast-paced collaborative environment where each of us directly contributes to the company’s success. Come join us and find out why so many of our employees recommend Extra Space Storage as a great place to work. PLEASE NOTE: This is a hybrid role, requiring this person to work at our corporate headquarters in Salt Lake City, UT three days per week (9:00am to 6:00pm). Job Summary A Technician I will provide Tier I end-user service desk support by allocating, configuring, delivering, troubleshooting, and maintaining systems and software. A Technician I will support internal company corporate and remote site locations while having the ability to work a variety of shifts. Technician I will escalate issues that extend beyond the Tier I span of control. Directly supervised in all aspects of work.

Requirements

• High school diploma or GED required
• Basic technical experience with Windows operating systems and computer hardware
• Excellent customer service skills
• Eagerness to learn
• Enthusiastic and positive attitude
• Flexibility to work assigned shift which can include Saturday’s as shift demands
• Detail oriented
• Highly organized to manage assigned Service Desk tickets to resolution
• Follow Service Desk practices and procedures

Nice To Haves

• Associate or bachelor's degree a plus
• Help Desk experience or work equivalent a plus
• A+ and/or Network+ certification a plus

Responsibilities

• Resolve Service Desk tickets according to SLA
• Resolve customer issues via phone, email, and remote computer software
• Provide customer assistance by troubleshooting and resolving issues relating to computer systems, hardware, software, telecommunications, printers, and networking
• Accurately document customer interactions in a service desk ticketing system
• Escalate issues to the next tier with next level of difficulty
• Install, make changes, and repair computer hardware and software
• Follow-up with customers to ensure issues are resolved
• Follow detailed training and “how to” documents to resolve tickets

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED