It Service Desk Technician
About The Position
We are seeking an enthusiastic IT Service Desk Technician to join our team and provide Tier 1/Tier 2 support for a pnw based healthcare firm. This role focuses on onboarding/offboarding processes, asset tracking, and supporting a hybrid Active Directory environment. The ideal candidate will demonstrate strong customer service skills, a willingness to learn, and a proactive attitude. You will work closely with our existing technician to ensure smooth operations and redundancy within the team. • Manage onboarding and offboarding processes, including asset tracking and shipping for remote users (approx. 80% of workforce). • Handle Active Directory tasks: creating, updating, and deleting user accounts in a hybrid AD environment. • Provide support for Microsoft 365 suite and troubleshoot common issues. • Maintain and support printers (training provided for Zebra printers). • Assist with basic system administration tasks such as Windows updates, RDP troubleshooting, and application patching. • Deliver excellent customer service, explaining technical concepts clearly to non-technical users. • Escalate issues that cannot be resolved within 15 minutes and document resolutions for future reference. • Participate in occasional project work (e.g., system migrations, modernization initiatives).
Responsibilities
- Manage onboarding and offboarding processes, including asset tracking and shipping for remote users (approx. 80% of workforce).
- Handle Active Directory tasks: creating, updating, and deleting user accounts in a hybrid AD environment.
- Provide support for Microsoft 365 suite and troubleshoot common issues.
- Maintain and support printers (training provided for Zebra printers).
- Assist with basic system administration tasks such as Windows updates, RDP troubleshooting, and application patching.
- Deliver excellent customer service, explaining technical concepts clearly to non-technical users.
- Escalate issues that cannot be resolved within 15 minutes and document resolutions for future reference.
- Participate in occasional project work (e.g., system migrations, modernization initiatives).
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
