IT ServiceDesk Techician - Stockon Hyundai
About The Position
Are you a self-motivated IT professional looking for an opportunity to work independently while being part of a larger, collaborative team? Our company is seeking an IT ServiceDesk Technician to be the primary IT support presence at our Stockton, CA, location. About the Role: As the on-site IT ServiceDesk Technician, you will be responsible for handling Level 1 and Level 2 IT support requests, troubleshooting technical issues, replacing and configuring computers, and escalating more complex issues to the systems admin team. This position requires strong communication skills, accountability, and the ability to work independently while aligning with the goals of our broader IT team. Why Join Us? Be the go-to IT support for a major location while having the backing of an experienced IT team. Gain exposure to a variety of technical challenges and opportunities for skill development. Work in a dynamic environment where your contributions make a direct impact. Competitive salary, benefits, and opportunities for growth.
Requirements
- 1-3 years of IT ServiceDesk or technical support experience (or equivalent education/training).
- Strong troubleshooting skills with Windows operating systems, Microsoft 365, and common business applications.
- Experience with basic networking, printer setup, and hardware support.
- Ability to work independently and manage priorities with minimal supervision.
- Strong verbal and written communication skills for effectively supporting end users.
- A customer-service-oriented mindset with patience and problem-solving skills.
- Valid driver’s license and ability to travel throughout the local Stockton area.
- Must be at least 18 years of age, have a valid driver's license, a clean driving record, and be able to pass a criminal background check and drug screen.
Responsibilities
- Provide hands-on IT support for employees.
- Handle Level 1 and Level 2 support requests, including hardware/software troubleshooting, network connectivity issues, and account access problems.
- Manage computer replacements, setups, and configurations for new and existing users.
- Document issues and resolutions in the IT ticketing system, ensuring timely follow-ups and updates.
- Communicate recurring or critical technical issues to the systems admin team for resolution.
- Collaborate with remote IT team members to maintain consistency in IT operations and security standards.
- Assist with network troubleshooting, printer issues, and general IT maintenance tasks as needed.
Benefits
- Health, Dental, Vision, Pet, and Company-Paid Life Insurance.
- Employee Assistance Plan.
- 401(k) with Company Match.
- Paid Time Off that accrues from Day 1.
- An excellent menu of voluntary benefits.
- Employee pricing for you and your family on vehicles, parts, and service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
