IT Services Engineer 3

Core Scientific•Austin, TX

2d•Onsite

About The Position

The IT Services Engineer is a senior technical and operational owner responsible for the design, reliability, automation, and continuous improvement of end-user IT services. This role oversees the core platforms and services that power the digital workplace, including Microsoft 365, identity and access management, mobile device management, endpoint services, and IT service automation. The ideal candidate has 15+ years of overall IT experience, including at least 5 years of hands-on technical support.

Requirements

10+ years of experience in IT services, workplace technology, or endpoint engineering
Deep expertise with Microsoft 365 and related cloud services
Strong experience with Identity & Access Management, including Entra ID / Azure AD
Hands-on experience with Mobile Device Management platforms (Intune preferred)
Advanced PowerShell scripting skills with real-world automation experience
Strong understanding of IT service operations and ITIL-aligned practices
Ability to operate independently and influence without formal authority

Nice To Haves

Experience designing or running large-scale enterprise IT services
Familiarity with Zero Trust security principles
Experience integrating ITSM platforms with automation workflows
Background in service desk operations or endpoint engineering
Certifications such as Microsoft, ITIL, or security-related credentials

Responsibilities

Design and implement service offerings that ensure the operational health of end-user IT services
Ensure consistent, high-quality delivery of desktop, laptop, mobile, and collaboration services
Act as the escalation point for complex service issues and systemic platform challenges
Design, administer, and optimize Microsoft 365 services including: Exchange Online SharePoint Online OneDrive Teams Microsoft Power Platform
Implement governance, security controls, and lifecycle management for M365 workloads
Partner with security and compliance teams to align M365 configuration with organizational standards
Own identity platforms and services including: Entra ID (Azure AD) and other identity management platforms Conditional Access MFA Identity lifecycle management (joiner/mover/leaver)
Design and maintain secure, scalable identity and access models
Integrate identity services with SaaS, on-prem, and cloud systems
Architect and operate Mobile Device Management (MDM) and endpoint platforms (e.g., Microsoft Intune, Jamf , and or others)
Define device standards, enrollment workflows, compliance policies, and patching strategies
Oversee Windows, macOS, and mobile device management strategies
Drive automation-first approaches across IT services and operations
Develop and maintain automation using: PowerShell Microsoft Graph Jira Service Management APIs and workflow automation tools
Reduce manual effort, improve reliability, and accelerate service delivery through automation
Identify opportunities to improve user experience, reliability, and operational efficiency
Deliver results against service roadmaps, technical standards, and best practices
Evaluate and recommend new tools, platforms, and approaches
Foster open, respectful, and professional communication directly within the team as well as with co-workers/ teammates and leaders across the organization.
Performs other duties as assigned.