IT Specialists

TEGNA • Charlotte, NC

2d

About The Position

The IT Specialist position is responsible for process development, documentation, Security Updates and IT support for TEGNA’s server and workstation platforms within the Charlotte Hub. Working with other team members, this position will recommend, and assist in the implementation of toolsets, and services to ensure the health, security and optimal performance of the TEGNA Hub Data Centers, on premise infrastructure, as well as IT services. This position will be responsible for documenting changes, upgrades and evaluation to ensure technology is deployed and maintained with minimal impact to the Hub business center. This position will work effectively with other IT teams, Corporate departments, business units, consultants and service providers to ensure smooth operation of TEGNA’s IT platforms within the Charlotte Hub environment.

Requirements

• College degree or higher.
• 3+ years of demonstrated experience with server and/or end-user computing orchestration, management and monitoring toolsets including SCCM, Splunk, CrowdStrike and mobile device management platforms. Cloud experience is a plus.
• Experience with automation of system management with ServiceNow.
• Experience leading all aspects of a project from inception to planning to implementation.
• Demonstrated knowledge and experience of service desk concepts and toolsets including ServiceNow.
• Ability to prioritize multiple complex tasks/projects and follow through to completion independently or as part of a team.
• As a member of a service organization, ability to effectively communicate technical topics to various levels of internal customers and outside business partners. Interact with customers with empathy and in a mature and pleasant manner.

Responsibilities

• Proactively ensure that TEGNA maintains a healthy and secure server and workstation environment. – 20%
• Manage and execute special projects. – 20%
• Resolve problems and document resolutions. – 20%
• Architect and implement toolsets and build workflows to drive automation. – 15%
• React to changes positively, handle other essential tasks as assigned, and productively challenge the status quo as appropriate. – 15%
• Work with manage service providers to drive efficient process and ensure SLAs are met – 10%

Benefits

• TEGNA offers comprehensive benefits designed to safeguard the physical, mental and financial health of our employees and their families.
• TEGNA offers two medical plan options for full and part-time employees through Blue Cross Blue Shield of Texas, as well as access to dental and eye care coverage; fertility, surrogacy and adoption assistance; disability and life insurance.
• Our 401(k) program offers full, part-time and temporary employees the opportunity to contribute 1% - 80% of their pay on a pre-tax basis to TEGNA’s 401(k). Contributions made up to the first 4% of pay are eligible for a 100% match from the company and are 100% vested from day one.
• Regardless of participation in TEGNA medical plans, ALL employees and their eligible family members receive nine free virtual doctor’s appointments with a physician through Teladoc, and 12 free annual therapy sessions with a licensed clinician through Spring Health.
• TEGNA offers a generous Paid Time Off (PTO) benefit as well as nine paid holidays per year.
• Some jobs are covered by a collective bargaining agreement and thus some or all of the benefits described herein may not apply. For example, some newsroom bargaining unit employees receive health and retirement benefits under plans administered by the union.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level