IT Specialist

Johnson RV•Sandy, OR

11d

About The Position

At Johnson RV, our people make the difference — and the technology behind them keeps everything moving. As a family-owned dealership that continues to grow, we depend on reliable systems, secure tools, and smooth day-to-day operations to support our customers and our employees. We’re looking for an IT Specialist who enjoys solving problems, supporting teams, and bringing order to a fast-moving environment. If you’re the type who likes variety and takes pride in keeping an organization connected and running well, you’ll feel right at home here. What This Role Is All About As an IT Specialist at Johnson RV, you’ll be the go-to resource for technical needs across all departments. From troubleshooting workstations to keeping our network healthy to managing user accounts, you’ll help ensure every team member has the tools they need to do their best work. This is a hands-on, multi-faceted position where your contributions are visible every day.

Requirements

Associate’s or Bachelor’s degree in IT, Computer Science, or related field — or solid equivalent experience
2–5 years of technical support experience, preferably in a multi-department or dealership environment
Strong understanding of: Microsoft 365 administration; Windows operating systems and hardware troubleshooting; Networking fundamentals (DNS, DHCP, TCP/IP)
Excellent customer service approach, with the ability to communicate clearly with non-technical users

Nice To Haves

Familiarity with dealership ERPs such as IDS Astra G2
Understanding of sales, service, parts, or accounting workflows within a dealership setting

Responsibilities

Respond to technical requests from sales, service, parts, accounting, HR, and other departments
Solve issues involving Windows systems, workstations, peripherals, and dealership devices
Provide practical, patient help to employees with varying levels of technical comfort
Administer Microsoft 365 accounts, permissions, and user setup
Maintain and support dealership hardware such as printers, scanners, servers, and POS equipment
Handle software and system updates, patching, and general lifecycle maintenance
Troubleshoot LAN/WAN, Wi-Fi, and VPN issues that impact day-to-day operations
Support connectivity for ERP platforms, manufacturer systems, and vendor portals
Monitor and help maintain a reliable, stable network environment
Track assets, update documentation, and maintain SOPs
Assist with backups, cybersecurity processes, and disaster-recovery tasks
Follow data protection policies and uphold IT security best practices