IT SR Systems Engineer

Mayo Clinic • Rochester, MN

2d

About The Position

The Vulnerability Security Patch Management team is seeking a Senior IT Systems Engineer who can plan, design, and implement Server and Endpoint vulnerability remediation solutions, with minimal direction. This role will also lead SWAT campaigns that improve and govern Mayo Clinic's vulnerability remediation practices. The Senior Engineer is results oriented, multi-disciplined, and comfortable in implementing system security solutions in multi-vendor environments and works collaboratively within IT Infrastructure, IT Application Support, and Risk to ensure a safe, compliant, and resilient environment. Under general supervision and guidance, the Senior IT Systems Engineer is responsible for the maintenance and support of moderately complex systems software and hardware computer systems at multiple Mayo Clinic sites. The Senior IT Systems Engineer will actively monitor and respond to technical hardware and software problems utilizing hardware and software testing tools and techniques as well as assist in managing overall system capacity. He/she may interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. The Senior IT Systems Engineer will also be expected to contribute to the selection, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, plus the configuration and support of hardware systems across Mayo Clinic. The Senior IT Systems Engineer may also be asked to evaluate new products/technologies to determine impact on existing system configurations; assist with cost/benefit analysis, and feasibility studies; and assist in preparation and presentation of proposals that consider alternatives and business case gains needed for comprehensive institutional consideration. The Senior IT Systems Engineer is required to produce and maintain documentation such as systems requirements, designs, resource inventories and plans as requested by the work unit leadership; works effectively across departmental organizations gaining consensus of stakeholders. Work will be reviewed for quality, timeliness, and adequacy at predetermined milestones. It is important that the individual develops and maintains effective relationships with the I.T. technical staff and management across all Mayo sites in the support of multiple projects simultaneously. May be asked to perform consulting tasks or act as an information resource and/or mentor both internally and externally to the work unit. Consistently demonstrated the ability to take responsibility and accountability for managing work with little or no direct supervision. Demonstrated ability to multi-task and prioritize issues appropriately. Must have demonstrated the ability to interact effectively with a variety of personnel at multiple sites. Candidates must demonstrate proficient verbal and written communication skills using English. Occasional weekends and evening coverage will be required. Participation in 24 x 7 on-call rotation also required. Must be able to see and hear within normally acceptable standards. This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Requirements

• This position requires a Bachelor’s degree plus 3 years of demonstrated technical experience or an Associate degree plus 5 years of demonstrated technical experience.
• A high school diploma and 7 years of demonstrated IT technical experience focused on managing operating systems, including configuration, internals, and maintenance processes in a large, complex organization like Mayo Clinic may be considered in lieu of the degree.
• Experience working in healthcare technology.
• Qualified candidates should have demonstrated experience in managing operating systems, including configuration, internals, and maintenance processes.
• Qualified candidates should have knowledge of system design principles, software development methodologies, project management methodologies, and some computer programming and/or system support experience.
• Advanced knowledge of multiple operating systems, including configuration, internals, and maintenance processes.
• A working knowledge of the following is preferred: Client/Server application architecture, Clustering, VB and scripting tools; MS SQL Server, Oracle, My SQL, DB2 or Sybase; Web Architecture including HTML, JavaScript, Active Server Pages (ASP), PHP; Network topologies and protocols e.g. IEEE 802.3, 802.11a/b/g, 802.1x, TCP/IP; SAN, NAS, virtualized storage environments.
• Experience in system hardware design, ordering, configuration, testing and implementation of large projects.
• Proficient verbal and written communication skills using English.
• Exceptional organizational and communication skills are required.
• Advanced knowledge of Windows and/or Red Hat Linux systems and configurations is required.
• Occasional weekends and evening coverage will be required.
• Participation in 24 x 7 on-call rotation also required.
• Must be able to see and hear within normally acceptable standards.
• This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position.
• Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Nice To Haves

• Bachelor’s degree in computer science, information systems, engineering or related field; Master’s degree in a relevant technical discipline helpful.
• MCSE, CCNA, or other IT related certifications.
• Experience managing both custom developed and vendor-supplied applications helpful.
• Advanced knowledge of automating solutions with MECM and Ansible is preferred.
• Advanced knowledge of implementing solutions using GPO and AD is preferred.
• Knowledge of certificate vulnerability remediation is preferred.
• Knowledge of ServiceNow reporting a plus.
• Knowledge of Rapid7, Prisma, and/or Veracode system scanning is a plus.
• Knowledge of Container architecture is a plus.

Responsibilities

• Collect and analyze information to identify vulnerabilities and potential for exploitation
• Match technical solutions and OIS goals with business requirements across IT and adjust as needed
• Work with endpoint, application and IT infrastructure to accomplish OIS vulnerability remediation goals
• Establish timelines and delivery capabilities that align with business needs
• Develop, test, troubleshoot, support and lead SWAT vulnerability remediation campaigns
• Keep abreast of the latest trends and best practices in IT systems engineering and Vulnerability Response, and cybersecurity frameworks.
• Identify new areas for improvement or enhancements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level