IT Support Analyst

Venterra Realty • Houston, TX

1d • Onsite

About The Position

This is an opportunity to join a growing, people-focused IT team at a time of meaningful change across our business. As an IT Support Analyst, you’ll play a key role in supporting our corporate staff in Houston while also providing remote support to our property teams across our multi-family portfolio.
Based full-time in our Houston corporate office, you’ll work closely and in person with colleagues across the organization, building strong relationships and becoming a trusted point of contact for day-to-day technology needs. At the same time, you’ll collaborate with a distributed IT Support team, including an IT Support Manager based in Toronto and two existing Support Analyst, gaining exposure to a wide range of systems, users, and environments.
We’re adding this role not only to support our continued headcount growth, but also to strengthen how we deliver IT support — moving toward a more proactive, service-oriented approach. This creates an excellent opportunity for someone who enjoys problem-solving, values customer experience, and wants to help shape how IT support is delivered in a growing organization.
You’ll be joining a stable, collaborative team where your input is valued, your impact is visible, and there is room to grow as the business and IT function continue to evolve.
This role is primarily aligned to standard business hours; however, there may be rare occasions where responsiveness is required outside of those hours to address critical system incidents. These situations are expected to be infrequent and limited in scope.

Requirements

• Minimum 1 year of experience in an I.T. helpdesk role
• Excellent problem-solving skills in a Windows-based environment
• Experience managing objects in Microsoft Active Directory and Entra ID
• Experience in managing Office 365, Microsoft Exchange, SharePoint, and Microsoft Teams
• Familiarity with Atlassian products, including Jira, Jira Service Management, and Confluence
• Basic networking experience troubleshooting connectivity issues, including internet access problems, WiFi connection issues, and VPN connectivity/support
• Device management using Microsoft Intune, including managing device profiles, configuration and compliance policies, and application deployments
• Excellent customer service skills, being able to empathize with end-users
• Clear written and verbal communication skills

Responsibilities

• Incident management: Monitor the IT helpdesk and resolve incidents involving devices, cloud services (e.g. Office 365), communication/collaboration tools, Wi-Fi, user accounts, email, etc. Provide progress updates for users and give good customer service. Working with other groups to find solutions.
• Providing ticket management using Jira Service Management. We have defined SLAs for first response and time to start working. All work must be tracked inside Jira Service Management.
• Creating documentation for Internal processes and our customer-facing knowledge.
• Procurement management: Purchase devices and ensure they are shipped to employees in a timely manner. Manage device roll-outs as we acquire new properties or evergreen existing devices. Maintain the asset register so we know what devices are in what locations and used by which users.
• Request management: Implement IT requests received through the IT helpdesk such as granting access to folders, adding users to AD groups.
• License management: Manage our software licenses, ensuring software licenses are accounted for and assigned to the appropriate users.
• Executive support: Provide personal IT support to our top-tier executives.

Benefits

• Competitive Base Salary and performance bonus.
• A robust package of Health (Medical (PPO), Dental, Vision), 401k matching, paid vacation suite benefits and employer-paid Short & Long-Term Disability, among other things.
• Educational Assistance / Reimbursement to support your drive to learn.
• 8 paid hours per year of Volunteer Time Off to serve the organization(s) of your choice.
• Access to thousands of employee discounts with BenefitHub.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed