IT Support Analyst (Lubbock, TX)

Shield•Midland, TX

13h•$16 - $26•Remote

About The Position

NetAscendant Solutions, a leading IT services provider in the Permian Basin, is looking for an IT professional to assist in providing excellent on-site and remote support to its customers. This full-time position offers an excellent chance to learn and grow as an IT professional. The successful candidate will be a high-performance team-player with strong integrity and excellent interpersonal skills. The candidate should have a thorough knowledge of software, hardware, and networks. Please note: this is a Lubbock-based tech support role that is primarily remote, with occasional travel to customer sites in the Lubbock area and to our Midland office for onboarding, training, and team collaboration.

Requirements

At least 3 years of experience within an IT Support role (MSP experience preferred)
Strong knowledge of Windows desktop operating systems.
Basic knowledge of Windows server operating systems.
Basic knowledge of Mac OS.
Basic knowledge of TCP/IP networking and troubleshooting tools
Proficiency in using and supporting Microsoft Office.
Experience supporting smart phones, tablets and other mobile devices.
Experience installing software, patches, and updates on desktops and laptops.
Experience in troubleshooting basic network, hardware, software, and printing problems.
Experience in replacing hardware on desktops and laptops.
Ability and desire to learn new skills.
Passion for customer service.
Excellent written and oral communication skills.
Outstanding diagnostic and problem-solving skills

Nice To Haves

Degree in Computer Science or relevant field preferred.
Certifications (CompTIA A+/Network+, Microsoft Certified IT Professional, CCNA) preferred.

Responsibilities

Provide on-site and remote technical support to clients, ensuring timely resolution of IT issues.
Diagnose and troubleshoot hardware, software, and network-related problems across desktops, laptops, and mobile devices.
Install, configure, and maintain operating systems including Windows, Mac OS, and basic Windows Server environments.
Perform software installations, updates, and security patches according to company and client requirements.
Support users with Microsoft Office applications, email configurations, and productivity tools.
Manage and maintain network connectivity by monitoring TCP/IP configurations and troubleshooting network issues.
Replace or repair computer hardware components such as drives, memory, and peripherals.
Document support activities, resolutions, and system changes in the company’s ticketing or tracking system.
Coordinate with senior engineers or vendors to escalate unresolved issues efficiently.
Deliver exceptional customer service by communicating clearly, managing expectations, and ensuring client satisfaction.
Stay current with evolving technologies, certifications, and IT best practices to continuously improve technical capabilities.
Please note: This is a Lubbock-based tech support role that is primarily remote, with occasional travel to customer sites in the Lubbock area and to our Midland office for onboarding, training, and team collaboration.