IT Support Analyst

Carter Machinery Careers•Mechanicsville, VA

About The Position

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring an IT Support Analyst. The IT Support Analyst is responsible for consulting with users regarding software, hardware, process and system requirements needed in designing, testing, and improving systems; deploying and maintaining the company’s personal computer environment along with troubleshooting and resolving software and hardware problems for computer users. Seeking candidates with a m inimum of two years computer software experience; Bachelor’s or Associates degree in Information Technology, preferred; Experience interfacing with computer users. Requirements for the IT Support Analyst position include: Proficient with Microsoft Office Suite and related software. Practical understandings of Network support/troubleshooting. Practical understandings of Mobile application support/troubleshooting. Demonstrated knowledge of PC Software setup and configuration Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Must be able to function well in a high-paced and at times stressful environment. Must be willing to travel as needed, including overnight stays. Promote a positive customer experience. Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way. Physical requirements must be met for the IT Support Analyst job, including regularly being required to sit and talk or hear. The employee is frequently required to stand, walk, use hands to handle, finger, or feel and reach with hands and arms. Employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.

Requirements

Minimum of two years computer software experience
Proficient with Microsoft Office Suite and related software
Practical understandings of Network support/troubleshooting
Practical understandings of Mobile application support/troubleshooting
Demonstrated knowledge of PC Software setup and configuration
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Must be able to function well in a high-paced and at times stressful environment
Must be willing to travel as needed, including overnight stays
Must be able to function well in a high-paced and at times stressful environment
Must be willing to travel as needed, including overnight stays
Regularly being required to sit and talk or hear
Frequently required to stand, walk, use hands to handle, finger, or feel and reach with hands and arms
Occasionally lift and/or move up to 20 pounds
Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus

Nice To Haves

Bachelor’s or Associates degree in Information Technology, preferred
Experience interfacing with computer users

Responsibilities

Consulting with users regarding software, hardware, process and system requirements needed in designing, testing, and improving systems
Deploying and maintaining the company’s personal computer environment
Troubleshooting and resolving software and hardware problems for computer users
Promote a positive customer experience
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way