IT Support Analyst

CONA Services•Bedford, OH

2d•Onsite

About The Position

IT Support Analyst position is part of a team that provides first level onsite and remote The support for ABARTA Coca-Cola distribution centers throughout the state of PA, and sites in Cleveland OH and Fairmont WV. This includes but is not limited to hardware, software, networks, telecommunications, office moves, and imaging/deploying PCs/Desktop. The position is an onsite position and is primarily based in Cleveland (Bedford Heights) location but will require some travel to other ABARTA Coca-Cola sites. After-hours & weekend work entailed on an as needed basis.

Requirements

Associate degree in IT or equivalent applicable experience.
Experienced in desk side and remote support for end users.
Excellent customer service skills, interpersonal skills, and telephone etiquette a must.
Ability to travel to distribution centers throughout PA, OH and WVA on an as needed basis.
Intermediate knowledge of computer hardware and peripherals, installation, and repair.
Experience troubleshooting basic network, hardware, software, and printer problems.
Previous experience with Windows 11 operating systems.
Employment with ABARTA Coca-Cola Beverages, LLC is contingent on a pre-employment background check which may include drug screening, driving records (including minor moving violations) and will be evaluated according to ABARTA Coca-Cola Beverages, LLC guidelines to determine eligibility for this position.

Nice To Haves

Experience imaging and re-imaging Windows computers using Windows Autopilot desired but not required.
Previous experience in a manufacturing environment desired but not required.
Previous experience supporting Honeywell CT45 and CK67 devices desired but not required.
Microsoft Intune Management experience desired but not required.

Responsibilities

Provide Level 1 desktop support via Service Desk (remote problem analysis and resolution).
Provide Level 2 desktop field support directly onsite for client problem resolution.
Managing helpdesk requests through the company helpdesk request system.
Properly escalate unresolved helpdesk tickets/issues to the next level of support.
Utilize software distribution tools and standard desktop support tools.
Works with vendor support contacts to resolve technical problems.
Swap out or maintain desktop or laptop PC hardware, software, components, or peripherals.
Maintain assets, adding, deleting, and updating, using an asset management tool.
Support Warehouse Honeywell handheld devices and bar code scanners.
Support company mobile devices, IOS and Android.
Support Xerox copiers/printers and Brother mobile printers.
Project work as needed.
Participate in On-Call rotation consisting of one week per month.
Ability to lift 25 – 50 pounds.
Able to climb a ladder up to 8 feet off the ground.