IT Support Analyst
About The Position
Since 1955, we have been on a mission To Passionately Feed Millions Daily with High Quality Food People Enjoy! We are a third-generation family-owned and professionally managed organization with a commitment to strategic growth. We continue to be successful because of talented people, just like you, who choose to join our family and call E.A. Sween home. We pride ourselves on fostering a welcoming, respectful, and rewarding culture where employees are encouraged to bring their whole selves to work each and every day. At E.A. Sween, our team members are seen, heard, and appreciated not just for what they do, but for who they are. We hope you’ll join us! We are seeking an IT Support Analyst to provide frontline technical support to employees across manufacturing, distribution, and corporate environments. This role focuses on delivering a positive end-user experience by resolving technical issues efficiently and professionally.
Requirements
- Associate’s degree in information technology or related field, or equivalent experience.
- 3+ years’ Experience providing end-user and infrastructure technical support.
- Strong customer service, communication, and organizational skills.
- Ability to troubleshoot issues independently and follow established procedures.
- Experience monitoring nightly batch schedules and doing basic troubleshooting
- Experience working with network hardware and software.
- Experience working with network and security administrative processes such as password management.
Nice To Haves
- Experience supporting voice-directed picking systems.
- Experience in food distribution or logistics environments.
- Experience working in or supporting systems within a unionized workforce environment.
- Experience supporting multi-site warehouse operations.
- Experience supporting ERP and similar software solutions
- Experience supporting Blue Yonder Warehouse Management System
Responsibilities
- Provide day-to-day technical support for end users, including hardware, applications, and system access issues.
- Troubleshoot and resolve incidents related to desktops, laptops, printers, mobile devices, and software .
- Support employees working in office, manufacturing, and warehouse environments.
- Escalate complex or unresolved issues to appropriate IT teams
- Document incidents, resolutions, and procedures in the ticketing system.
- Assist with employee onboarding and offboarding activities. Which includes setting up new equipment for the employee onboarding.
- Monitor network connectivity identifying and working with network providers to resolve outages.
- Monitoring nightly batch schedules and doing basic troubleshooting if issues occur
- Support IT projects and initiatives as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
