IT Support Analyst

GBE Alliance • Nashville, TN

17h • Hybrid

About The Position

The IT Support Analyst provides support to business users in their use of IT equipment, networks, software, and systems to perform work responsibilities. The analyst provides hands-on and remote assistance with end-user devices, printers, networking equipment, Microsoft 365, and other software and business systems. The IT Support Analyst is primarily responsible for working with leadership and end users to meet/exceed business objectives. They may also provide general training for applications and hardware as well. The analyst acts professionally while working.

Requirements

• Prior experience in IT, IT support, or related field
• In-depth knowledge of IT hardware, software, and Microsoft 365
• Excellent written and verbal communication skills
• Proficient in computer and mobile device operating systems such as Windows, MacOS, iPadOS, iOS, Android
• Exceptional time-management and multitasking abilities
• Strong problem-solving and people skills
• Candidates must reside in the state of Tennessee

Nice To Haves

• Certifications in IT training are preferred
• Bachelor’s degree in computer science or MIS is preferred

Responsibilities

• Takes direction/supervision from management
• Responds to client inquiries
• Provides technical support to users
• Configures and supports hardware, software, and networks
• Assists in procuring new equipment and disposing of old equipment as needed/directed
• Travels to other locations as needed/directed

Benefits

• Competitive salary commensurate with experience
• Health, dental, and vision insurance options
• 401(k) retirement plan
• Ongoing professional development opportunities
• Supportive and collaborative work environment
• Meaningful work that makes a difference in the lives of individuals and families

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level