IT Support Associate II, Operations, IT, & Support Engineering

Amazon • Henderson, NV

1d • $23 - $37

About The Position

As an IT Support Associate II, you will use your skills to support the
operations team in resolving technical problems within Amazon operations
facilities in a defined geographical area that span across a multitude of
technical disciplines. We are committed to improvement; you will be encouraged
to participate in career development opportunities as presented to progress your
career at Amazon.

Requirements

• Experience in a dynamic environment with a high degree of customer service
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
• Experience troubleshooting integrated and interdependent computer systems
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Nice To Haves

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Benefits

• Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave.
• Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed