IT Support Coordinator

Speed Bay Warehouse Solutions • Denver, CO

9d • $60,000 - $80,000 • Onsite

About The Position

The Service Desk / IT Support Specialist will be the first line of support for Speed Bay’s employees, delivering excellent customer service and ensuring stable operations across our modern Microsoft 365-centered environment. You’ll manage daily support requests, onboard and offboard users, maintain end-user devices, and assist in continuous infrastructure improvements as we scale.

Requirements

• 2+ years of IT support or service desk experience in a modern cloud-based enterprise environment.
• Strong knowledge of Microsoft 365, Windows 11, and Intune device management.
• Familiarity with Entra ID, SharePoint, Teams, and Exchange Online administration.
• Experience with ticketing systems and remote support tools.
• Basic understanding of network fundamentals, endpoint security, and identity management.
• Excellent communication skills and customer service mindset.
• Strong organizational skills and ability to prioritize multiple issues in a fast-paced environment.

Nice To Haves

• Experience with Defender for Endpoint, Endpoint Central, or other RMM tools.
• Basic scripting knowledge (PowerShell or Python).
• Familiarity with Dropbox Advanced, Adobe, Asana, or Yardi Voyager.
• Experience supporting both Windows and macOS devices.
• CompTIA A+, Network+, or Microsoft 365 certifications are a plus.

Responsibilities

• Serve as the first point of contact for all IT support requests (hardware, software, network, and account access).
• Manage requests and incidents through FreshService ITSM platform, ensuring timely resolution and clear communication.
• Support user onboarding/offboarding, including device setup, Intune enrollment, access provisioning, and license management.
• Maintain and troubleshoot Windows and macOS endpoints, printers, and peripherals.
• Administer user accounts and permissions in Microsoft 365, Entra ID (Azure AD), and related systems.
• Support Teams Phone, SharePoint, Exchange, and related M365 services.
• Conduct basic network troubleshooting and escalate complex issues to external partners or IT leadership.
• Maintain accurate documentation of IT systems, procedures, and asset inventory.
• Assist in system rollout, patch management, and device lifecycle planning as the company scales.

Benefits

• Competitive salary + bonus structure
• Benefits package including Medical, Dental, Vision and Life Insurance
• 401k Plan
• Paid office parking
• Growth opportunities within a thriving real estate company
• A collaborative and supportive work environment
• The opportunity to directly impact executive success and office culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed