IT Support Engineer
About The Position
We are looking for a talented IT Support Engineer to join our exciting, fast-paced organization! The IT Support Engineer will be responsible for providing first and second level IT support to our global employee base. A primary function of this position will be to support onboarding/offboarding requests and ensure proper hardware is supplied to the candidates as well as Incident/Request management, Hardware lifecycle, O365 and application support. This is a great position for someone who is motivated to innovate, grow, and develop their technical competency. This position will support end users in multiple time zones. This position will be on-site at our new office in downtown Louisville, Kentucky USA.
Requirements
- 3-5 + years on a team focused on end user or desktop support
- 1-3 + years supporting enterprise environments (preferred)
- Experience supporting both Windows and Apple operating systems
- Experience working with Enterprise ITSM ticketing systems (including, but not limited to JIRA, Service Now, Salesforce ITSC or similar)
- Experience ordering equipment through established 3rd party vendors
- Established and effective technical troubleshooting methods
- Excellent written and verbal communication
- Highly organized and ability to operate in a self-directed environment
Responsibilities
- New Hires Requests, including building and imaging of laptops, shipping and receiving of hardware, app deployment and IT induction to all our new starters
- Supporting AV equipment and Teams rooms for onsite meetings and day to day use
- Troubleshoot, and resolve incoming incidents/requests, related to hardware, software, and access issues
- Work collaboratively with a global team of support technicians
- Create knowledge base articles and review existing content to keep information up to date
- Identify and recommend opportunities to automate processes where appropriate
- Accurately track asset inventory and submit hardware orders for approval to manager
Benefits
- Gender Neutral Paid Parental Leave benefit programs
- #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
- Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
- Access to free mental health support
- Flexible working arrangements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
